“I thought my job was to figure out the business model for the company, and presumably one that sought to balance the needs of its stakeholders—its users, its advertisers, and its employees.” 2/4 #exchange#platforms
“Instead, we sought to mine as much human attention as possible and turn into historically unprecedented profits.” 3/4 #profits#distribution
Social media platforms apply sophisticated algorithms to capture / hold user attention with targeted content paid for by platform customers. For this platform owners accrue wealth, customers increase the odds of success, and users risk going down a rabbit hole of media addiction.
Genetic algorithms based on game theory principles increase the time users focus attention on social media platform content and anticipate their behavior. What incentives could algorithms employ that would prompt users to successfully address wicked problems in their communities?
Customers and owners of social media platforms profit from the non-compensated time users dedicate to interacting with content made available through the influence of algorithms. How much more value would users generate if they received compensation for platform interaction time?
“Education is of three kinds: material, human, and spiritual.
Material education aims at the growth and development of the body. Human education…consists in civilization and progress. [Spiritual] education…in acquiring divine perfections. This is...true education.”—‘Abdu’l-Bahá
The instruction manual for each kind of education establishes the rules and boundaries one must honor to 1) survive in the material, physical world; 2) advance the development of human social systems; and 3) pursue the divine attributes needed for progress in the spiritual world.
Any social system change process begins with a set of conversations among agents in the system about how to better apply its purpose and organizing principles. This leads to experimentation with alternatives, then modification of the rules and boundaries to adopt those that work.
If a #LargeSystem fails to #adapt, more #agents in the system experience unmet needs / wants. Eventually, affected agents will challenge those with rule and boundary setting authority to align the system to its purpose and principles and modify the system’s rules and boundaries.
Because accurate, complete, and timely #information is essential to determine #CauseAndEffect, it drives the ability of a #LargeSystem to #adapt successfully. Conversely, compromised information leads authorized #agents in the system to make decisions that result in its failure.
The basic design criteria for the flows of #information in an adaptive #LargeSystem must assure that EACH agent reports the #truth as that agent experiences it (accurate); ALL agents in the system participate in reporting (complete); and EVERY agent reports continuously (timely).
Intentional #LargeSystemChange begins with #Conversations That Matter (CTM) among all #agents in the system. Then they experiment with Ways That Work (WTW) and apply what they learn to make Changes That Sustain (CTS) ongoing #adaptation of the overall large system change process.
To improve the performance of a large system, honor its purpose and organizing principles then modify its rules and boundaries. To form an entirely different system, establish a new purpose and organizing principles then write the rules and set the boundaries to align with them.
For a #LargeSystem to improve performance, #ChangeAgents must influence those with the authority to modify its rules and boundaries to encourage all agents to honor the spirit of the system’s original purpose and organizing principles yet bend the rules and extend its boundaries.
A large system is a complex organism with numerous participants (actors or agents) that carry out multiple, interrelated functions necessary for the organism to adapt to changes in its environment and persist over time.
Human organizations are complex adaptive systems en.wikipedia.org/wiki/Complex_a… that form to pursue a particular purpose and function according to self-designated organizing principles for their participants to uphold.
While I have written previously about some of these strategies, I have more to say concerning organization design that may be useful to readers who are addressing their own large system change challenges.