Thread by @rcjparry

@fmbutt Classic example of tech being evil: truly, morally bankrupt, evil. This literally just happened in the last few minutes.

1/

@fmbutt I have a @hp printer I use every few weeks. When we bought it a few months ago I signed up for #instantink.

We use it so rarely I have multiple unopened cartridges.

2/

@fmbutt @HP Last month, my credit card got stolen. Fortunately @USAA cares about its customers far more than @hp does. So getting a replacement was no hassle. But, I haven't updated the number with #instantink.

3/

@fmbutt @HP @USAA I just went to print a document. Printer won't print because, it tells me, I need to update info on the instantink.hpconnected.com website before I can print anything.

I paid for the printer. I paid for the ink. I have more ink than I need.

But I'm not allowed to use it.

4/

@fmbutt @HP @USAA So, needless to say, @HPSupport, this is the last HP printer I will buy after owning nothing but HP printers for over a 20 years.

You don't own me, @dionweisler

5/5

@fmbutt @HP @USAA @HPSupport @dionweisler Add: $2.99 is the reason why I can't use the printer and ink I already paid for.

That's going to be a very expensive $2.99 @dionweisler

@fmbutt @HP @USAA @HPSupport @dionweisler Here's the shakedown in writing.