* cannot silo off operations from development. they are two phases of the same lifecycle.
* cannot just drop pagers in your devs lap and wish them well
* should not accept a shitty, scary prod environment as the status quo.
* measure what matters. please your users and avoid petty squabbles over where time is spent.
* debug with observability, not monitoring and pagebombs
* bring the team along with you. these skills can be taught; they must be.
embrace the fact that everything is failing all the time -- and it's okay! we build for resiliency, not uptime.
overcome your entrenched beliefs that *this is a job that just sucks*. no it does not. it should not, it ought not, it must not. don't let it.