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Heading into the last session of Day 1
Synthetic Intimacy by Trip O'Dell
#UXAustralia #UXA2019 #uxa19
Synthetic Intimacy by Trip O'Dell
#UXAustralia #UXA2019 #uxa19
Trip has had a diverse career, ditch digger door to door salesman congressional staffer and in the last 10 years has been solving complex problems.
The intimacy we're talking about today is how we connect with people and the ability to form the bonds that make us human.
How many of you might say it's complicated when I ask you about your relationship with your phone?
How many of you might say it's complicated when I ask you about your relationship with your phone?
How many of you are uneasy about Alexa & Siri and how they might intrude on the most private parts of our lives
If you design human centred experiences you must exploit the cognitive tendencies and bias to create for them.
We make it easy for our invisible friends to trick us because we've evolved this way.
Most of the Alexa functionality was built by trip in the first year.
Kids are often the canaries in the coalmine about how technology will evolve.
Most of the Alexa functionality was built by trip in the first year.
Kids are often the canaries in the coalmine about how technology will evolve.
Kids interact with technology not using the same models used to build them
We are wired to make connections and build relationships and the more human something acts the more human it seems.
Intimacy builds trust.
We learn through stories and we have episodic memory.
Stories are ways we can time shift knowledge. Metaphor serves as other means for us to compress knowledge and transfer it further.
We learn through stories and we have episodic memory.
Stories are ways we can time shift knowledge. Metaphor serves as other means for us to compress knowledge and transfer it further.
How our memory works.
Daniel Kaheman (thinking fast and slow)
Created behavioural economics and proposed two systems of thinking.
Created behavioural economics and proposed two systems of thinking.
Fast thinking can get you killed by bolting when you see danger.
Slow thinking can get you killed by not reacting fast enough.
We need both to survive
Slow thinking can get you killed by not reacting fast enough.
We need both to survive
We prefer system 1 thinking because it's easy
System 2 thinking requires massive amount of energy.
What are some of our cognitive biases
We are looking for patterns in the world.
Trip's showing a bunch of Jesus toast.
We don't see things the way they are we see things the way WE are.
Trip's showing a bunch of Jesus toast.
We don't see things the way they are we see things the way WE are.
Different layers of relationship
Talking about the domestication of dogs, we found familiarity in the face and as they've been domesticated their faces have changed to please humans more.
What about calculated social responses?
What happens when we intentionally ellicit these responses? Are they a partner or a parasite?
What happens when we intentionally ellicit these responses? Are they a partner or a parasite?
The more human something seems the more media seems real. (Media in a broad sense)
A paradoxical relationship is a one sided relationship.
It's about to get weird
This chat bot is a game so you can convince a character to date you.
There's a lot of these games.
We all want to connect.
This chat bot is a game so you can convince a character to date you.
There's a lot of these games.
We all want to connect.
There's more synthetic Intimacy.
The more human something is the more we connect with it.
The more human something is the more we connect with it.
When they created the a persona for Alexa they used Peggy from madmen.
When you regularly treat humans like objects treating objects like humans becomes very problematic.
When you regularly treat humans like objects treating objects like humans becomes very problematic.
Cortana has evolved with a set of emotions and it's getting more complicated.
The power of voice.
When we talk about voice we talk about language.
Culture is closely related to language.
When we talk about voice we talk about language.
Culture is closely related to language.
We are hardwired to interpret voice.
The non verbal cues 'umms ahhs' are phatic(?) Communication and build intimacy.
Hot & Cool media
Hot = system 1, consumption experiences
Cool = system 2, making you think
Hot = system 1, consumption experiences
Cool = system 2, making you think
Layers of verbal communication.
Humans are really good at it but voice systems aren't.
Yet.
Humans are really good at it but voice systems aren't.
Yet.
When is lying user friendly?
Copy, content, design are stories and thus lies.
The Amazon echo follows a natural and social rules in its hardware motion and sound design.
The Amazon echo follows a natural and social rules in its hardware motion and sound design.
What good user experience is
We have a very hard time differentiating computers from people.
We craft illusions to make complex technology seem easy.
Voice interactions feel like magic when they work.
Using your talents responsibly as a designer go beyond user needs. You're responsible for the ethics of what you design
Voice interactions feel like magic when they work.
Using your talents responsibly as a designer go beyond user needs. You're responsible for the ethics of what you design
We don't have the privilege of being unintentional.
It's so easy to get the users trust and then exploit it.
AI is already being weaponised.
Good designers are accountable for what we make.
It's so easy to get the users trust and then exploit it.
AI is already being weaponised.
Good designers are accountable for what we make.
So how do we interrogate ourselves?
We cannot afford moral cowards in design the stakes are too high.
We have to ask uncomfortable questions.
We have a responsibility to build good things that benefit society.
We have to ask uncomfortable questions.
We have a responsibility to build good things that benefit society.
@threadreaderapp unroll please!
