Thread by @real_vishnu

@riteshagar Hello Ritesh Agarwal. This thread is about a complaint on OYO Life Hyderbad. And this thread is going to be a long one. Please bear with me. #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 1/n

@riteshagar @OYOLIFE_INDIA @oyorooms @riteshagar First of all congrats for a successful entrepreneurship. I read an article a couple of year ago, about you and how you built OYO. My hearty congrats and best wishes for the future #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 2/n

@riteshagar Coming to the issue, I booked OYO Life PG in hyderabad and was staying @ HYD999 since 1st September. The room was so pathetic and not maintained at all. It is the worst room one can get in entire hyderabad for Rs.9500 #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 3/n

@riteshagar Every morning the water does not come while getting ready to office, Wi-Fi did not work since the day I checked in, the bathroom was not clean that I hesitated to even pee. You can cross check with current occupants. #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 4/n

@riteshagar I was not happy with the room and raised a shifting request through the app yesterday and it was completed successfully. Even got a confirmation mail and also the property in my app changed to the the new property #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 5/n

@riteshagar Today I checked out from HYD999 in the morning and drove to HYD955 after office hours. And suprisingly what I found after reaching was that there was already an occupant in the bed I booked #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 6/n

@riteshagar I contacted CustomerCare and they confirmed my booking is for Room#305. But the prop manager who was also on the line confirmed there are already two people in the room and there is no vacancy at all in the property #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 7/n

@riteshagar Finally I ended up with no place to stay even though I have made complete payment. Booked an OYO Room (Booking ID: WRDU3865). I don't know when this issue is going to be resolved #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 8/n

@riteshagar I can't afford spending money for hotel room everyday. All these are spoiling the reputation of the brand you created shedding blood, sweat and tears. #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 9/n

@riteshagar Kindly take this to your notice and do something to save your brand. Also help me find a way to get rid of this issue. I need a peaceful stay. Atleast refund my amount and I'll find someother place #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 10/n

@riteshagar Hoping for a quick resolution. I have the recording of the conversation with the customer care exec and the prop manager. I can share you privately if required. Hoping for a quick resolution. #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 11/n

@riteshagar Hope you'll take appropriate action to get this issue sorted. Thank you for your time. #OYOLife #OYOLifeHyd @OYOLIFE_INDIA @oyorooms 12/12

@riteshagar @OYOLIFE_INDIA @oyorooms @threadreaderapp unroll

FYI @jagograhakjago @consaff

#oyolife #oyolifehyd @OYOLIFE_INDIA @oyorooms @riteshagar