Thread by @Wanjikuesther12

Customer service.

It is the provision of service to customers before, during and after a purchase.The level of customer satisfaction is the feeling that an electronic product or service has met the customer expectation.
#CustomerServiceWeek #CSWeek2019

Customer service plays an important role in an organization's ability to generate income and revenue. It is the overall activity of identifying and satisfying customer needs.
#CustomerServiceWeek #CSWeek2019

Basic elements for good customer service.

Identify personal and professional qualities and attributes which enhance the effectiveness of customer contact and service.
#CustomerServiceWeek #CSWeek2019

Elements of Customer Service.

Distinguish between professional and unprofessional behaviors in customer contact and service.
#CustomerServiceWeek #CSWeek2019

Elements of Customer Service.

Determine techniques that will communicate your qualities to customers.
Identify strategies that turn average service into outstanding service.
#CustomerServiceWeek #CSWeek2019

Elements of Customer Service.

Identify customer service techniques when using the telephone when dealing with clients.

#CustomerServiceWeek #CSWeek2019

Tips for Successful Customer Service.
Listen to understand and respond often in unique and creative ways in the evolving needs and constantly shifting expectations of their customers.

#CustomerServiceWeek #CSWeek2019

Tips for a Successful Customer Service.

Companies should establish a clear vision of what superior service is communicate that vision to employees at every level and positively important to everyone in the organization.
#CustomerServiceWeek

Be known for great Customer Service. Customers will swear by you even during difficult times.
#CustomerServiceWeek #CSWeek2019

With exceptional Customer Service you can manipulate your customer into discounting a high price because of his affinity for your support.

#CustomerServiceWeek #CSWeek2019

Every satisfied customer will talk to her friends and peers about her valuable experience. Great word of mouth marketing that's free.

#CustomerServiceWeek #CSWeek2019

When your employees know they are delivering a service that your customers love, they are more driven.
#CustomerServiceWeek #CSWeek2019

Today's greeting of the customer support staff is "Hey, how are you doing today?" makes the customer feel less like a number and more like a human being.

#CustomerServiceWeek #CSWeek2019

Good Customer Service means:
Offering a quality product or service.
Satisfying the needs/wants of a customer.
Resulting in a repeat customer.
#CustomerServiceWeek #CSWeek2019

Good Customer Service results in:
Continued success
Increased profits
Higher job satisfaction
Improved company or organization.
#CustomerServiceWeek #CSWeek2019

What does the customer desire?
Friendliness
Fairness
Empathy
Participation
Alternatives
Information

#CustomerServiceWeek #CSWeek2019

Customers expect good and simple services without fussiness.

#CustomerServiceWeek #CsWeek2019

Listening to customers must become everyone's business. With most competitors moving ever faster, the race will go to those who listen and respond most intently.
#CustomerServiceWeek #CsWeek2019

Customer service shouldn't just be a department, it should be the entire company." Tony Hseih

#CustomerServiceWeek #CsWeek2019

Good customer service costs less than bad customer service - Sally Gronow

#CustomerServiceWeek #CsWeek2019

You are serving a customer, not a life sentence. Learn how to enjoy your work _ Laurie Mclntosh

#CustomerServiceWeek #CsWeek2019

Make a customer not a sale.

#CustomerServiceWeek #CsWeek2019

Your most unhappy customers are your greatest source of learning_ Bill Gates

#CustomerServiceWeek #CsWeek2019

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. _Donald Porter

#CustomerServiceWeek #CsWeek2019

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