This oversimplification regularly gets teams into trouble.
It suggests that quant and qual are simple, single dimensional measurements.
And it suggests they’re somehow to be considered separately.
Neither suggestion is correct.
For qual data, we have user's problems, their needs, their journeys, their outcomes.
For quant, we have success rates, problem rates, attitudes, costs.
The richer the data, the better the story.
And the better our decisions will be.
Measurements can be collected in a myriad of forms and they aren't so distinct.
But if I ask them to rate their happiness on a 3-point scale, I now have what seems like quant data.
What do the numbers mean? Nothing more than they did when it was qual data.
It will show us the rich variations we see in our user's behaviors. It can combine those with specific attitudes and intentions. It can show strong moments of frustration and delight.
It shows us what's happening beyond clicks and times. It tells us the stories of what happens on the other side of the screen, that we can't see in our logs.
Those two groups have different methods, language, and results.
We can easily switch from one to the other, depending on the story we want to tell and how we want to tell it.
Storytelling is at the core of great user experience work.
We can't tell persuasive stories without data.
It's not about separating the what from the why at all.