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Can @AskAmex explain to me how #amextravel thinks it's not going to honor claims?

My mom BOUGHT travel insurance. Her conference was CANCELLED. She's 69. They want her to get on a plane? Trying to tell me "coronavirus is not covered" is just NOT something that's gonna fly.
And why did it take three hours on the phone to get to that point?

Maybe the question I should be asking is: should we sue now or should I spend the rest of the quarantine working on class certification?
Wife: (who has taken over waiting on hold): The worst part about this is all the f***ing Kenny G.
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