No one wants to believe this. But healthcare and healthtech is off the charts scales of complexity. I’ve been at it 3+ years. I’ve “onboarded” multiple VERY BRIGHT people. It takes min 6mth to start to properly grok it with long & v. dangerous “unconscious incompetence” period
I’m sorry because I know you all really want to help. And I know you have mad skills. And talent. And are super bright. When this crisis is over please come join digital health work cos we need you. But, you know, not right now
Honestly the number of people in @sclawr’s mentions right now going “but... but... health tech could be so much better and we could help” and not at all listening to her patiently explain that it’ll be months and months before they can be useful and not harmful is 🤯
Finally, there are lots and lots of ways designers and technologists can help in this crisis. But they are mostly the simple things which do not appeal to people’s Saviour Complex. I should do a thread...
addendum: the people who grasp it quicker than others tend to be those with significant lived experience of healthcare. Those with long term conditions or multiple health problems that means they’ve been exposed to a lot of the complexity as a patient.
