Discover and read the best of Twitter Threads about #emca

Most recents (14)

đŸ§”
How do expert communicators sensitively start and effectively handle important, tender conversations including those about the end of someone's life?

This podcast is about how Conversation Analysis #EMCA can show us precisely what they do & how they do it.
1/
In this thread I'll summarise the whole pod
speakformelpa.co.uk/podcast-episod

Conversation analysis is a pioneering approach to studying communication directly. We don't ask people to recall what they do. We record + analyse in detail real life conversations, often healthcare convos.
2/
As @ClareFuller17 says, whilst you probably already employ a lot of the strategies I discuss, conversation analysis enables a lifting of the bonnet to look inside the engine, see how it works and hopefully better understand how to use your amazing conversational machinery
3/
Read 22 tweets
I haven’t transcribed Johnson for a while (too😡) but for the records here are his responses to Susanna Reid's questions about #Elsie, which include placing a definitive-sounding "no" after Reid suggests "you can't say anything to help Elsie, can you."

Part 1: Opening question:
Part 2, in which Johnson produces incomplete responses, cut off and abandoned sentences, rushed-through turns, deviations, and stated intentions - but does not provide examples of what Elsie "should cut back on".
Part 3, in which Reid repeats her initial question (at line 47); Johnson repeats his earlier answer (line 49); resists addressing Reid's factual challenges, and ends up placing that "no" at line 65 - he can't say anything to help Elsie because "we" are focusing on supply.
Read 4 tweets
What evidence is there that “using these 8 common phrases” will “ruin your credibility”?

Answer: Not much.

Why do we create and perpetuate #communication myths? Communication is important, and we don't see enough of how it works “in the wild.”

đŸ§”Thread 1/12
The thread is informed by research in conversation analysis #EMCA

There are other research methods for investigating communication, but not all look at actual humans producing, for instance, those “8 common phrases” in social interaction.

That’s what this thread will do. 2/12
The thread gives examples of the “8 common phrases” being used.

As @DerekEdwards23 says, if data-free assertions (advice, theories, models) don’t account for actual interaction, there’s a problem.

Judge for yourself whether the phrases undermine speaker credibility. 3/12
Read 12 tweets
Regarding @IanCookson72's point below, #EMCA research shows us that whatever appears in the 'answer' slot in a conversation can be assessed (in the moment and post-hoc) for how it addresses the initiating 'question'. News interviews are full of examples.
2. There is a great deal of conversation analytic and other research on media / news / political interviews – too much for a thread – including on the thousands of Newsnight interviews.
3. If you’re not familiar with conversation analysis, transcripts use the ‘Jefferson’ system which, like music notation, includes the precise pace, intonation, etc. of real talk as it is produced, including gaps between and pauses within turns timed to the nearest 0.1 second.
Read 10 tweets
Stop. Building. Rapport.
 
'Build rapport' is at the heart of #communication skills training and #CX

It's obviously good to have good conversations, but what does ‘building rapport’ look like ‘in the wild’ – and does it 'work'?
 
1. Thread. đŸ§” Getty Images
2. What actually counts as rapport building – in terms of words and phrases and 'tone of voice' – is "amorphous” and “nebulous”, says G.B. Rubin (2016) in her thesis on crisis #negotiation

'Active listening' and related concepts sound good but they're also imprecise.
3. One common piece of advice (and instruction) to ‘build rapport’ is to ask, “how are you today?”

‘How are you’ have also been called “the three most useless words in the world of communication"đŸ€”

Let’s have a look at some salespeople ‘building rapport’ in #B2B conversations.
Read 15 tweets
Advising #EMCA colleague on funding bid for video-based conversation analytic work aimed at evidence-based guidance & training
Always cite quant evaluations of interventions full/partially based on CA findings. These show they work 🏆 ! Warrants funding the underpinning CA 1/
Here are some (please add more!)
tandfonline.com/doi/pdf/10.108

Opel/Robinson's work on vaccination interactions led to multiple RCT-ed interventions: presumptive language makes for a stronger more effective recommendation - MORE vaccination, faster 2/
escholarship.org/content/qt4qs3

Online tutorials & webinars for US paediatricians stepped-wedge trial. Reduced antibiotic prescribing in outpatient acute respiratory tract visits, reduced inappropriate Rx. Underpinning work (Stivers, Heritage, Robinson, Mangione Smith) 3/
Read 13 tweets
How we ask questions is important.

Some questions are *standardized* (e.g., surveys, scripts, instructions) and require reading out loud, word for word.

In business, research, law, medicine, etc., do people "just read them out"?

TL;DR: No. And there are consequences.

1. đŸ§” question mark on typewriter
2. We might take it for granted that, when 'standardized', questions will be the same whether spoken or written. The examples in the thread will show they're not.

Without examining actual interaction, we won't know the clinical, diagnostic, legal, etc. consequences either way.
3. Let's start with @rolsi_journal's research on the significant consequences of the way diagnostic instruments about #QualityOfLife are delivered in talk, compared to how they're written on the page.
Read 15 tweets
How the ‘useless' words of 'small talk' saves lives.

☎ In a 999 domestic violence call, the caller gets help without making a request ☎

A short thread with @Richardson_Emm busting two #communication myths in one go.

1. Thread. đŸ§”
2. If a person threatening violence can hear you on the phone, using ‘small talk’ - in this case, saying "y'all right" at precisely the place where it would routinely appear in an ordinary conversation - will help you sound like you’re having an ordinary conversation.
3. The caller uses her tacit knowledge that saying "y'all right" (or similar, like “how are you”) at this point in a call is routine and ordinary, helping the conversation sound routine and ordinary.
Read 9 tweets
“How do open-ended questions improve interpersonal communication?”

TL;DR: They do not.
 
Let’s explore a common #communication assumption about 'open' and 'closed' questions with some data to see what they look like, and what they do, in real interaction.
 
1. Thread. đŸ§”
2. Google "open and closed questions” and you’ll find loads of articles and (often written or hypothetical) examples about them - tweet 1 is just one of many.

As @d_galasinski pondered recently: “I wonder who is responsible for fetishising open questions.”
3. When we examine questions as they are actually used - ‘in the wild’ - we find that yes/no (‘closed’) questions routinely receive more than ‘yes/no’ in response.

And just because a question is ‘open’ doesn’t mean it'll be answered.

Let’s see some examples.
Read 18 tweets
"'How are you?' These are the three most useless words in the world of communication."

This compelling (but wrong/daft) assertion is the kind of thing people think they know about talk but don't.

It's one of many communication myths that we should bust.

1. Thread.
2. "How are you" is often deemed a 'pointless' or 'filler' question, to which the socially acceptable answer might be a lie ("fine, how are you?").

"How are you" should not be taken as an opportunity to "discuss the crushing reality of existence."

reaction.life/machells-guide

3. Here's two friends starting a telephone conversation. It's rapid, what they do is rapid, reciprocal, recurrent, and recognizable – almost banal.

But every turn in this conversation is data, telling us about the kind of conversation it's likely to be.
Read 12 tweets
Okay I am trying to learn this once and for all.

Let's explain Video File Formats in a very basic way.

I am doing this a) in order to be corrected, b) to help people who have old files that new software won't open. #emca
The typical situation I see in EMCA is old video recording files (usually .mov) not opening in X program. SOME .mov files won't always play in certain software, whereas others DO play, which may be confusing. Surely they are the same file type? Sadly, no.
The reason is that there are 2 parts to video encoding, not just the file ending. Both parts must be compatible with software in order for you to use it. The 2 parts are Containers and Codecs.
(sometimes either of these are called format, agh)
Read 9 tweets
A thread on the 'quality’ of F2F vs online interaction.

While ‘communication is key’, what we know about communication, inc. online, often rests on stereotypes or anecdata.

So when it comes to the ‘quality’ of online interaction, what is fact and what is communication myth?
1. The biggest assumption is that being ‘in person’ equates to better ‘quality’ (I’m mostly avoiding 'F2F' because we *are* F2F when video is enabled). But I’m putting a hypothesis out there:

(In)effective communicators are (in)effective communicators regardless of modality 😉
2. There are lots of myths about what constitutes communication ‘quality’ even before we get to differentials across modalities. When it comes to remote interaction, the focus is often on already-tenuous things (e.g., rapport) rather than how people simply *get stuff done*.
Read 15 tweets
I've received a few requests from Year 1 PhDs for resources to get started with CA & IL. I'm still relatively inexperienced, but I do know where to start diving in, so this long thread, I hope, will be of use if you want to know where the action is (pun intended!).
But before I include any introductory biblio, I'll share some links, as a greater part of my training has involved doing CA with others and actively interacting with the wider EMCA-IL community (Ethnomethodology, Conversation Analysis, Interactional Linguistics) in different ways
As someone who tried to self-teach CA, I have to say it's a bit tricky if you have not "experienced" it. I'd read textbooks and papers during my MA and thought I knew "how", but I realised I was really wrong when I got to join my first live CA gig....(drumroll) the data session.
Read 16 tweets
One reason the #EMCA analytic mentality & style of argument are sometimes seen as Jewish may be resemblance to the 'Litvak style' of Talmudic scholarship documented by Shaul Stampfer in "Lithuanian Yeshivas of the 19thC Creating a Tradition of Learning" liverpooluniversitypress.co.uk/products/87939 >
This famously painstaking, detail-obsessed and discursive approach to doing analysis was first practiced in a Yeshiva in the Belarusian town of Volozhin, and became the dominant style of Talmudic scholarship across Lithuania in the early 19th Century en.wikipedia.org/wiki/Volozhin_
 >
One way the 'Litvak style' may be related to conversation analysis is its use of an intense, live, discursive method for studying the 'oral law' of the Talmud, comprising the biblical-era Mishnah and its ~5th Century rabbinic interpretations, i.e. discussions about discussions >
Read 8 tweets

Related hashtags

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just two indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member ($3.00/month or $30.00/year) and get exclusive features!

Become Premium

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!