Instead of saying "I have a 1st class in X, please RT my employer may be on your TL." Why not say "I've experience in customer service. I took a team of 2 agents and grew it to 10 over a period of 12 months and during this time, we reduced complaints by 20%"
"We improved our SLA from 24hrs to 2hrs, thereby improving customer satisfaction and this had a net +ve impact on our NPS." "I volunteered as the coordinator for our CDS game day. With a budget of x, we staged the best game day in our service year."
"I have an excellent communication skills - verbal and written." "I had also functioned in the capacity of a HOD when my manager was out for 3 months due to maternity leave."
See how I didn't mention a degree or its class. Instead I focused on listing achievements and skill set. What you have just done here is to prove that you can bring something to the table. Honestly, these days, no one really cares about your 1st class. We have enough today
With what I described above, you have shown organizational skills, leadership skills and you have a firm understanding of stakeholders management. You have also proven to us that you're an independent thinker and you understand business metrics.
Bonus tip: Convert your resume into PDF and put it in a public Dropbox folder then attach it to your tweets. Make that resume short and engaging too.
Good luck with the job search.
Good luck with the job search.
