We shipped Planetary Annihilation on Win, Mac, and Linux. Linux uses we're a big vocal part of the Kickstarter and forums.
In the end they accounted for <0.1% of sales but >20% of auto reported crashes and support tickets (most gfx driver related).
Would totally skip Linux.
In the end they accounted for <0.1% of sales but >20% of auto reported crashes and support tickets (most gfx driver related).
Would totally skip Linux.
So yes, fragmentation is still totally an issue.
We eventually laid out a guide with known good versions of Linux and graphics drivers, but it didn't matter. Part of the allure of Linux is the customizability, so few actually stuck to it, and generally wanted to run the game on older hardware we didn't support.
By the end of my time at Uber I believe very nearly 100% of both crashes and support tickets actually for the game were still Linux related, even after significantly engineering time. Way more Linux specific time put into that project than any other platform.
And again, that was for a tiny fraction of the users.
Adding Linux support ended up likely costing Uber hundreds of thousands of dollars for a few hundred dollars in sales revenue.
Adding Linux support ended up likely costing Uber hundreds of thousands of dollars for a few hundred dollars in sales revenue.
