Operator: "Wait wait wait you sound like the kind of person who is probably computer savvy."
Me: "*polite nothings*
Operator: "In that case, you could do this on a website."
Operator: "On a website!"
Me: "ON A WEBSITE!"
Operator then directs me to the correct portion of the website.
Me: "I only see paper forms to fill out manually and send in."
Operator: "On a website!"
Me: "... OK."