Thread by @mariliacout

1/ @godaddy @GoDaddyHelp @CapitalOne @TransUnion @Experian - your refusal to provide email contact to your customers is ILLEGAL (see below). I will file reports against all of you unless you contact me by EMAIL.
@CES @CRAdvocacy @pissedconsumer

ada.gov/effective-comm…

2/ @godaddy @GoDaddyHelp @CapitalOne @TransUnion @Experian @CES @CRAdvocacy @pissedconsumer

And no, "chats" don't do the trick: you are trying to get the consumer to NOT get their rights respected since one chat can take over an hour.

3/ Most consumers don't have time to make several calls or several chats. Not to mention that frequently, the chat person tells me they are unable to solve my problem and the ONLY way is to make a phone call.

@godaddy @GoDaddyHelp @CapitalOne @TransUnion @Experian @CES

4/ This is ILLEGAL: it is mandatory that you provide email contact to your customers.
@godaddy @GoDaddyHelp @CapitalOne @TransUnion @Experian @CES @CRAdvocacy @pissedconsumer

nad.org/resources/civi…

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