My partner & 11-mo baby couldn’t get on their train to York to visit family for Xmas *despite having reserved seats*.
The train was jammed with people. Overbooked. No staff helping. Saw disabled person & pregnant woman with same problem.
We arrived in plenty of time. Scrum as soon as platform called.
Luckily I’d come to the platform to see them off. Could take care of baby while partner looked for help.
Couldn’t get on. Went back to info desk. Kneeling on ground feeding baby in info desk queue. Finally got taken to a waiting room to wait for another train.