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Dear @GC_Rail - sort yourselves out.

My partner & 11-mo baby couldn’t get on their train to York to visit family for Xmas *despite having reserved seats*.

The train was jammed with people. Overbooked. No staff helping. Saw disabled person & pregnant woman with same problem.
So frustrating. People piled up in aisles on all carriages. Crowds at the carriage doors trying to push on.

We arrived in plenty of time. Scrum as soon as platform called.

Luckily I’d come to the platform to see them off. Could take care of baby while partner looked for help.
One member of staff on platform swamped by people with reservations asking what’s going on. No helpful answers.

Couldn’t get on. Went back to info desk. Kneeling on ground feeding baby in info desk queue. Finally got taken to a waiting room to wait for another train.
Staff told her someone would come and collect them for next train (approx 1.5h later). They didn’t. Fortunately, train was delayed & we found him. Got them on that train - then I saw that train also got swamped with people (without reservations?) when platform announced. Chaotic.
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