"Tell that man you're sorry right now!"
We don't learn remorse, or regret. We aren't taught empathy. We're taught to submit.
True apologies are buried under this miscommunicated message.
It's so much easier for the sake of polite society to force them to mouth the words of apology, which we trade as a kind of social currency. It's not about healing anything.
It's a nasty piece of psychic damage we carry all our lives.