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Thread by @patrick_oshag: "“Behind the Curtain” Book : The Luxury Strategy by Jean-Noël Kapferer and Vincent Bastien. Curious if, after reading the below, you think […]"

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“Behind the Curtain” Book #2: The Luxury Strategy by Jean-Noël Kapferer and Vincent Bastien.

Curious if, after reading the below, you think there can be “luxury” investment products
Since the dawn of humanity there have been objects, symbols and lifestyles specific to leading groups. Luxury is part and parcel of life in society.

Marketing of modern luxury goods runs counter to most marketing—and is rich with the use of scarcity as a principle of influence.
The ultimate in luxury is to be able to live vitally and to live on. Two aspects of this luxury are ever-present: great pomp and splendor during life and a highly ritualistic approach to the afterlife.

Luxury products tend to have extremely high margins.
The essence of luxury, therefore, is the symbolic desire to belong to a superior class, which everyone will have chosen according to their dreams, because anything that can be a social signifier can become a luxury.
Luxury must be multi-sensory: it is not only the appearance of a Ferrari that matters but also the sound of it, not only the scent of a perfume but also the beauty of the bottle it comes in. It is multi-sensory compression.
Rules for marketing luxury:

Do not pander to your customers’ wishes

Keep non-enthusiasts out

Do not respond to rising demand

Dominate the client

Make it difficult for clients to buy
My favorite idea: The dream must always be recreated and sustained, for reality kills the dream.

Every time someone buy a luxury product they destroy a little bit of the equity.
Luxury has two value facets – luxury for oneself and luxury for others. To sustain the latter facet it is essential that there should be many more people who are familiar with the brand than those who could possibly afford to buy it for themselves.
The goal of Rolex’s advertising is not to sell Rolexes, but to make those who have the means to buy a Rolex happy that others, who do not have the means to do so, know what Rolex means. The luxury dream is boosted by the distance between those who know and those who can.
In the luxury world, price is something not to be mentioned. As a general rule, the imagined price should be higher than it really is. It’s the opposite in traditional marketing.
The symbolic power of the brand, painstakingly acquired through quality, creativity, and status, is the lever of pricing power.
History implies reliability. Heritage brands are a way to cut transaction costs: they create trust. brands, you cannot ‘launch’ it, but it is built progressively, weaving together its reputation and its network of enlightened supporters over time.
A brand can only be built through coherence. To achieve this you must know who you are and stick to it. More than anything else, the luxury brand is an epic tale, carried by its stories: storytelling is its mode of expression.
The brand needs to be known in order to gain symbolic power and to begin to provoke the desire driver. Too many young creators will never cross the threshold of access to the dream, for lack of awareness. This is why the creator must be media-savvy.
Lots of these principles can be applied elsewhere in doses. Focus on communication, coherence of brand through time, and emphasize extremely high quality—all smart practices.

/end
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