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John Cutler @johncutlefish
, 5 tweets, 1 min read Read on Twitter
What is the "operating system" for continuous improvement in your org?

By that I mean....interventions aside, who participates, how are opportunities explored/prioritized, rituals?, artifacts?, who "runs" the interventions, etc. ?

Here's what's on my mind.... (1/5)
Consider two orgs:

1) Feedback goes to managers. Managers address. Escalate if required. Managers "own" trying to fix impediments & generally protect teams

2) Team meets quarterly for large-scale retro, prioritizes areas for improvements, forms small work-groups

The reality is that there are "healthy" versions of both organizations. What is important is that they actually take it seriously. They care. There's a not-so-buggy OS on which to run "interventions".

It's like individuals....there are many ways to "be healthy"... (3/5)
When things go south, it is often because the system has lost its ability to self-repair. It has lost resiliency. Consider a sudden disruptive shock:

Org 1: A drawn out multi-year battle of the kingdoms
Org 2: Gracefully restructures to meet challenge, high morale

I often read platitudes about "trusting the people!" or "caring about culture" or "removing bureaucracy!". But I'm starting to wonder whether far more important is being deliberate and thoughtful and not winging it.

How does your continuous improvement OS work?
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