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One of the least heralded and most important technological advances of the last 20 years is a battle getting fought one piece of paper at a time to replace workflows with web applications. It’s slow, boring, and enormously impactful.
It’s surprising how much you can get done these days *without* needing to call anyone, line up, or make a visit to an office to figure out the correct form to file something.
Random example for you: the IRS hires 10k people every year to type numbers from returns into the computer. This is a decrease from earlier, since e-filed returns don’t need to be redundantly retyped.
“IRS employment down from 19X0” You’d certainly hope so, now that they’re no longer artisanally handcrafting every comparison of a 1040 and W-2.
