![Slide: Spotify banner on the NY stock exchange, with USA and Swiss flags.](https://pbs.twimg.com/media/Dz7t9rNX0AAj_kf.jpg)
![](https://pbs.twimg.com/media/Dz7u8QPX4AAtFdb.jpg)
![](https://pbs.twimg.com/media/Dz7u8QZW0AIBQcB.jpg)
![](https://pbs.twimg.com/media/Dz7wpizWoAEKrpd.jpg)
A: pair/mob programming can help here, because you can discuss problems with the code face-to-face. That’s always better than trying to have that conversation in writing. @nat_remez #DevopsDays
A: the five whys are the first step of Google’s blameless post-mortem template, but you have to do it right. (Cont) #DevOpsDays @nat_remez