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Let me explain something about customer service to young start-ups. When there's a problem, the very WORST thing you can do is to run away. There are few things more irritating and frustrating for a client than radio silence, unavailability and lack of communication.
As a business person, you've got to set aside your passive-aggressive fear of confrontation and be a man/woman. Own your shit. Think of alternatives, offer compensation, bear the cost of finding an external expert to do what you can't.
Above all, be available, be responsive and communicate often. No one will beat you. A lack of communication gives the impression that you're solving the problem at your own pace. It demonstrates a lack of awareness of the loss of revenue the client is facing due to the problem.
Finally, don't expect your client to be a mind reader and to "understand". If you cannot clearly communicate your challenges in writing, including renegotiating pricing if need be, there is a problem.
Like my boss used to say, when the emotional cost of doing business with someone becomes too high, that person loses value.
