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#pregnancyhelpline A soft answer turns away wrath 😆
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Sometimes we get a really angry caller, and they could be angry for any number of reasons. This lady was not just angry. She was irate and looking for a fight. She called 4 times. I got her the 3rd and 4th time she called.
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Sometimes we get a really angry caller, and they could be angry for any number of reasons. This lady was not just angry. She was irate and looking for a fight. She called 4 times. I got her the 3rd and 4th time she called.
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I was much better prepared the second time around to try to deal with her. After yelling at me, cursing at me, calling me white trash, telling me I had a nasty attitude, saying I was insulting her intelligence, etc. on my first and second call with her, I decided to deploy a
I was much better prepared the second time around to try to deal with her. After yelling at me, cursing at me, calling me white trash, telling me I had a nasty attitude, saying I was insulting her intelligence, etc. on my first and second call with her, I decided to deploy a
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very useful tactic, which is to actually stay on the line, but to continue speaking softly, offering help, apologizing, and acting like her screaming was totally normal. Some might call this "playing dumb" or maybe "playing nice." But I figured there *might* be a reason she
very useful tactic, which is to actually stay on the line, but to continue speaking softly, offering help, apologizing, and acting like her screaming was totally normal. Some might call this "playing dumb" or maybe "playing nice." But I figured there *might* be a reason she
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kept contacting us besides just wanting to yell at us (sometimes that really is all people want to do). After being able to explain to her what we could help her with, she starting calming down and we ended up having a very reasonable chat about some resources in her area
kept contacting us besides just wanting to yell at us (sometimes that really is all people want to do). After being able to explain to her what we could help her with, she starting calming down and we ended up having a very reasonable chat about some resources in her area
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where she could get help. It turns out, she is older, she was surprised by this pregnancy, her living situation is unstable, she's having difficulty finding and holding a job because of health issues, and so she is just really stressed out right now. But she went from yelling
where she could get help. It turns out, she is older, she was surprised by this pregnancy, her living situation is unstable, she's having difficulty finding and holding a job because of health issues, and so she is just really stressed out right now. But she went from yelling
obscenities to an apology and from being very defensive to opening up about the struggles she's trying to deal with, and ultimately got some resources to try. While initially quite unpleasant, I think that was ultimately a win-win situation.
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