Once upon a time...
..there were no websites, FAQs, online chat support, call centres, multiple ways to contact service providers, processes designed to be ‘efficient’ & anticipate every eventuality through flowcharts & scripted responses.
There was just good #customerservice
..there were no websites, FAQs, online chat support, call centres, multiple ways to contact service providers, processes designed to be ‘efficient’ & anticipate every eventuality through flowcharts & scripted responses.
There was just good #customerservice
Once upon a time... staff were not trained to become robots in a customer service machine. They were allowed to think, apply common sense, problem solve, take ownership rather than re-direct customers to another silo in the machine.
#CustomerExperience #CustomerService
#CustomerExperience #CustomerService
Once upon a time... staff used to sort out customer problems rather than manage complaints procedures. It was quick & efficient for both customer & organisation, and a lot cheaper.
Once upon a time... there was just good customer service.
#CustomerService #CustomerExperience
Once upon a time... there was just good customer service.
#CustomerService #CustomerExperience
Once upon a time...
... it was possible for customer problems to be fixed without being prematurely shut down by administrators managing their systems without checking resolution with customers.
There was just good customer service.
#CustomerService #CustomerExperience
... it was possible for customer problems to be fixed without being prematurely shut down by administrators managing their systems without checking resolution with customers.
There was just good customer service.
#CustomerService #CustomerExperience
Once upon a time...
... it was possible for customer problems to be fixed without being escalated into complaints.
There was just good customer service.
#CustomerService #CustomerExperience
... it was possible for customer problems to be fixed without being escalated into complaints.
There was just good customer service.
#CustomerService #CustomerExperience
Once upon a time...
... it was possible to leave a customer complaint system, not get stuck in it forever in an ever escalating process, and not exponentially generate further complaints about complaint handling.
There was just good #CustomerService.
#CustomerExperience
... it was possible to leave a customer complaint system, not get stuck in it forever in an ever escalating process, and not exponentially generate further complaints about complaint handling.
There was just good #CustomerService.
#CustomerExperience
@threadreaderapp unroll
