Discover and read the best of Twitter Threads about #customerexperience

Most recents (6)

On this #GlobalAccessibilityAwarenessDay, inspired to hear @lynnekjolso talk about #Inclusivity @Microsoft. One of the best keynotes I've attended i recent years!

Being #inclusive is such a win-win, yet many businesses don't pay enough attention.

#GAAD @CdnMarketing #CMAevents
So many great takeaways from the session.

"#Diversity is I am different.
#Inclusion is I matter."

~Kathleen Hall, CVP Brand, Advertising and Research @Microsoft
"Inclusive culture drives innovation.
Inclusive products remove barriers.
Inclusive #marketing resonates."
~ @lynnekjolso
Read 6 tweets
1/ The world is changing right in front of us; never before has change been as palpable. Most if it is being driven by technology which seems to be disrupting each and every domain. The obsession with technology driving progress to the exclusion of everything else is a bane.
2/ While it isn't a good idea to ignore technology, especially those that actually improve human life and condition, including those that make decisions faster and more accurate and those that make life safer and longer, one-sided technology growth will do more harm than good.
3/ Applying technology in context of people and environment must take precedence over speed and scale. Holistic design of solutions and services in individualized moulds is the path. Because the age of average is done and dusted. The factory model of #education must be disrupted.
Read 10 tweets
Great #CustomerExperience is a series of things you need to do consistently over time. And it is difficult to do if you don't first establish it as a company or business culture. Not just policy, culture.
When your #CustomerExperience policies aren't born out of an existing company culture, will A. Spend too much time trying to get people to stick with the policy. B. Rely too heavily on a carrot and stick approach to outstanding service. C. Create staff who will not be innovative
Policies without culture require too much policing. As a business owner, you do not have the time for that. It is cheaper & more rewarding to entrench a culture of amazing #CustomerExperience in every staff you hire. Give them the room to take initiative and watch them flourish.
Read 7 tweets
Happy Friday! Let's walk through a fun #CX comparison that my Friend just experienced. (Photos are from her and used w/ permission.) Thread:

Friend got her first puppy (Millie) and is doing a great job learning how to take care of Millie's needs.
She signed up for BarkBox, and the first one arrived while Millie was teething and really uncomfortable. One of the toys in the box totally saved Friend's life - Millie loves it and won't put it down and is feeling much better with it.
Friend was so impressed with BarkBox's selection and care, that she messaged them.

They offered live chat, but also a text service - thoughtful, since we all have our phones on our persons 24/7.

So she texted:
Read 10 tweets
Time for a thread on customer feedback, and why *every* team in every business should pay more attention to customer feedback.

#cx #customersupport #CustomerExperience

⬇️ Click through to read ⬇️
For the last eight years as a [product] marketer, I’ve spent 20 minutes every day checking through whatever help desk system is in use. And I can 💯 say I’ve learnt something new from that practice every day.
From raising priority for things that I already knew, like bugs, or learning new use cases and understanding the language customers use regarding your product, every email is a chance to do something better than before.
Read 11 tweets
1/

#PillPack #Acquisition:

Hi #entrepreneur #startup: One of the best businesses to start - building up the best #distribution pipeline and providing awesome #CustomerExperience .

sam33r.com/home/besbiz

#Technology #ideas
2/

If your someone else is building the distribution network with awesome #CustomerExperience in your space then be very scared - Ask the Hollywood studios about Netflix and Amazon Prime

#Amazon #Technology #PillPack #acquisition #entrepreneur #startups
3/

Amazon to buy (for $1bn) online pharmacy @PillPack which ships prescriptions around the US, and overnight.

Under threat: $400 billion pharmacy business. @Walmart @Walgreens @cvspharmacy stocks dropped.

#Amazon #Technology #PillPack #acquisition #entrepreneur #startup
Read 6 tweets

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