Discover and read the best of Twitter Threads about #customerexperience

Most recents (24)

Data analytics is more than just a buzzword. Let's understand its real-world applications and how it can help you make better decisions and drive growth in your business.
From healthcare to finance to marketing, data analytics is being used in a variety of industries to make better decisions, improve operations, and drive growth.
In healthcare, data analytics is being used to improve patient outcomes. Doctors and hospitals are using data to identify patterns and predict patient outcomes, helping to prevent diseases and improve treatments.
Read 10 tweets
Here's why I'm bullish on #Tesla $TSLA :

1/20 Tesla has been disrupting the automotive industry with their electric vehicles and innovative technology. So, what gives Tesla a competitive advantage?
2/20 First and foremost, Tesla has a strong focus on sustainable energy and environmentally-friendly technology. This has helped the company differentiate itself from traditional automakers.
3/20 Another factor that gives Tesla a competitive advantage is their focus on software and technology. Tesla has been investing heavily in autonomous driving technology and has been a leader in the space.
Read 20 tweets
My 2022 Year in Review and look ahead to 2023…

An unusual year of ups + downs that took my research agenda to unexpected places.

Yet the result was invaluable + ended up taking my work to useful new places.

A longish 🧵 on #cio #cloud #digitaltransformation #FutureOfWork. 1/x
First up is my detailed analysis titled “The #Cloud Reaches an Inflection Point for the #CIO in 2022.” It remains very pertinent reading.

Written as the cloud industry reached an early maturity point, it highlighted a top hot issue: Complexity…

Then I took a deep dive into #decentralization, perhaps one of the most significant generational revolutions of our era:

What is #Web3 and Why It Matters…

Regardless of what happens to #crypto, the underlying tech esp. #blockchain, is an inflection.

Read 19 tweets
What difference does it make for businesses to use real-time #data instead of batch data processing?

The answer, if you ask us, is that it makes a huge difference. But let’s see what market research group @IDC thinks. ⬇️
A recent IDC survey has found that best-in-class market players have #DataStreaming strategies and plans implemented across the enterprise. Their research shows a clear correlation between a business' digital maturity and its use of real-time data.…
Information from batch data processing can often be outdated ➡️ Having #realtimedata available is key to business intelligence & making better decisions. Businesses with a higher level of enterprise intelligence show higher revenue growth & customer acquisition, according to IDC.
Read 8 tweets
You are originally booked to travel from Mumbai to San Francisco via Doha in Sep. Due to some changes u have to fly earlier and pay the Airlines ~INR 14K for the change. The Airlines ( @qatarairways ) has partnered with @IndiGo6E for the Mumbai to Doha leg of the journey 1/
U show up at the Mumbai airport on the day of the flight and to your horror are told by @IndiGo6E that they do not have info on ur change of date, the Qatar desk tells U sorry we didn't inform Indigo of the change but can't do anything and Indigo can't do anything either. 2/
What would you expect in such a situation? The Airlines will put u on the next flight, maybe upgrade you to make up for their goof up etc. But what do they do, they reschedule you for the samefight the next day and here is the best part, they charge you $200 for it. 3/
Read 6 tweets
Customer experience has fast become a priority for businesses. Gone are the days when the key to winning over buyers was only through product quality or price 💫

Thread 🔽
But, in the last few years, the market has been flooded with options for customers to choose from, so why would they go for anything less? 🤔
In this article, we have curated the best customer feedback tool that you should go for when looking to get insights into your buyer's experience with your businesses 🚀

Read more:…

#wednesdaythought #feedback #CustomerExperience #designer #developer
Read 3 tweets
Welcome to the #Stellantis Strategic Plan presentation and discover how we are shaping the #FutureOfMobility ▶️
At this moment, our thoughts and prayers go to our 71 Ukrainian employees, their families and friends. We have set up a dedicated team to support them and, to the best of our knowledge, they are well.
At #Stellantis, we see 5 megatrends converging to create a New Era of #Mobility. Find out how ▶️
Read 23 tweets
@FURLENCO Hye folsk; this is regarding account FUR6076064905. My bro works for a hospitality venture which got impacted due to covid lockdown. and not able to clear dues on time <1/n>
He is paying his dues on time so far and expected to get you more business once lockdown is removed. But it seems your team is harashing him past past 15 days with 2-3 different callsa from different number. <2/n>
as a outsider I'm observing this abuse from a while desided have a mature/adult conversation as call are coming even on sunday. When I was trying to understand the sitution your team guy called me idiot . he called me from 8095876903 <3/n>
Read 10 tweets
@flyspicejet @MakeRefund11 As I have said earlier as well. I refuse to email impersonal email addresses incessantly. I have emailed several times before but I keep getting the same copy and paste script email responses.
@HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia
@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia As you can see the refund request was originally raised in September 2020. But @makemytripcare didn't care nor did @flyspicejet and @MakeRefund11 was farthest from their minds
@flyspicejet @MakeRefund11 @HardeepSPuri @DGCAIndia @MoCA_GoI @PIB_India @mygovindia @jagograhakjago @MEAIndia @makemytripcare Then I was serving my notice period at place of employment. So again after my handing over, etc. I re-started my chase with @flyspicejet as you can see from the screenshot and managed to get a response from one Ms. Nishtha Gulati
Read 9 tweets
Excited for my first re:Invent and getting ready for the @ajassy keynote coming up!

#awsreinvent #AWS #cloud
Loving the opening music act 🎸
Zach Person is the musician playing, so awesome...

Here is his Instagram -
Read 75 tweets
@Flipkart I have ordered a Nike Air Vibenna shoe during the big billion days for an offer price of Rs 2469 which was comparatively little lower than other sites having offers at the same time(price now showing is Rs 4157). The product was delivered on Oct 27 after ten days. (1) Image
My issue is not solved yet and executives calling from your social media team are not able to give me a solution.
If its only refund and replacement, can you assure atleast this time that you will be sending me a new genuine product packed well in a week ? It's been over a month
Because it's been more than a month and I can't wait till new year that too to receive an old used kinda item. Your team is not able to assure that you will be sending me a genuine product. So confirm it first.
Read 5 tweets
1/ The future of offices will determine the future of #CustomerExperience and #productmanagement. Offices used to be warehouses for people to sit and work, so their design was form-fit to the purpose. With the high likelihood of permanent or semi-permanent remote work...
2/ the #futureofwork and the office will be predominantly (like 85% of sq ft) collaboration and innovation spaces designed for short-term team group work or periodic convocations. Pre-COVID state of working was about coming together and breaking out, but at a different cadence...
3/ and meetings were too frequent. But with better time management and stronger mental commitment to #innovation time" we have the great potential to dramatically improve the products and services we provide and how we provide them. Sacred cows will be slain. Immovable...
Read 5 tweets

Your customer is your priority. Make him comfortable and he will always come back.

You relieve them the "stress" of saving your number and coming to WhatsApp when you add a link that takes them straight to your inbox.

As the days roll by, we..
...detest "stress" and seek ease.

Take off all stress from us.

Offer delivery, (Maybe free, maybe subsidized rate). Offer to assemble the property. Offer free consultation.

Do everything to show you think of your customer's comfort.

#Marketing #Salesforce #lockdowneffect
#DigitalMarketing #sales #copywriting #Advertising #Businesses #CustomerExperience #CustomerService

See thread. Follow for valuable content: April is explosive.
Read 3 tweets
Grandi tweet questi giorni su #Amazon e sulle #edicole. Non condivido quasi nulla di quello che leggo, ma bene: anzi, benissimo. Argomenti distinti, ma con una matrice comune. La protezione dal mondo cattivo.
Su Amazon c’è sicuramente anche un tema di regole. Modello europeo o modello statunitense? Affrontata in questa maniera, e non parlando del presunto "dumping fiscale", la cosa ha un suo senso.
Non ho risposte, ma raccomando una lettura, questa, che sto iniziando anche io in questi giorni:…
Read 12 tweets
Once upon a time...

..there were no websites, FAQs, online chat support, call centres, multiple ways to contact service providers, processes designed to be ‘efficient’ & anticipate every eventuality through flowcharts & scripted responses.

There was just good #customerservice
Once upon a time... staff were not trained to become robots in a customer service machine. They were allowed to think, apply common sense, problem solve, take ownership rather than re-direct customers to another silo in the machine.

#CustomerExperience #CustomerService
Once upon a time... staff used to sort out customer problems rather than manage complaints procedures. It was quick & efficient for both customer & organisation, and a lot cheaper.

Once upon a time... there was just good customer service.

#CustomerService #CustomerExperience
Read 7 tweets
While I’m on the subject of strangers being weird. Here’s a #thread on a #homophobic #microaggression I experienced, also from this @HiltonHotels hotel I’m in. It includes some thoughts on behavior for #customerservice folks.
So I am in Houston where one of my partners lives. My partner is a white non-binary femme & we had spent the day together before I checked into the hotel yesterday. The person checking us in said “Are you two together?” and I said yes.
The front desk person began checking me in and then said “Do you want a double suite?” I didn’t understand & asked them to repeat. The person said “You’re registered for a king bed, do you want a double suite instead? With two beds?”
Read 7 tweets
Long thread alert 🚨
By a mother who was in Emergency Room last night with her 2 months old baby.
It’s not a hate rant so trolls stay off as you will be conveniently ignored.
1/2 Disclaimer- it’s not to defame any brand.
I have been a loyal customer of @mamaearthindia products (all of them) until yesterday I opened this box of disaster for the first time to use on a very small nappy rash on my baby’s perianal area. @GhazalAlagh @VarunAlagh
1/3 the moment I applied this cream on her rash , she started crying excessively. I thought it’s just because I touched her affected area. (She has worn diaper only 4th time yesterday in two months) she is on cloth nappies. The rash was minimal. The crying became louder
Read 16 tweets
On this #GlobalAccessibilityAwarenessDay, inspired to hear @lynnekjolso talk about #Inclusivity @Microsoft. One of the best keynotes I've attended i recent years!

Being #inclusive is such a win-win, yet many businesses don't pay enough attention.

#GAAD @CdnMarketing #CMAevents
So many great takeaways from the session.

"#Diversity is I am different.
#Inclusion is I matter."

~Kathleen Hall, CVP Brand, Advertising and Research @Microsoft
"Inclusive culture drives innovation.
Inclusive products remove barriers.
Inclusive #marketing resonates."
~ @lynnekjolso
Read 6 tweets
How to connect Voice based HelpDesk Softwares with UX Feedback Management?
This is where revolutionary @GoogleDuplex engine could be used. It understands the speech & context well enough to give a suitable reply. If it understands
Read 3 tweets
1/ The world is changing right in front of us; never before has change been as palpable. Most if it is being driven by technology which seems to be disrupting each and every domain. The obsession with technology driving progress to the exclusion of everything else is a bane.
2/ While it isn't a good idea to ignore technology, especially those that actually improve human life and condition, including those that make decisions faster and more accurate and those that make life safer and longer, one-sided technology growth will do more harm than good.
3/ Applying technology in context of people and environment must take precedence over speed and scale. Holistic design of solutions and services in individualized moulds is the path. Because the age of average is done and dusted. The factory model of #education must be disrupted.
Read 10 tweets
@userfocus @jina Hi, I am trying to understand what is not a Design System. Sometimes we have to negate to reach to conclusion. So I am thinking of collecting snippets, processes and scenarios that somebody might have thought is a Design System but actually not. #NotDesignSystem
I think you should take a look at this thread. @framer @InVisionApp @figmadesign
Read 3 tweets
Great #CustomerExperience is a series of things you need to do consistently over time. And it is difficult to do if you don't first establish it as a company or business culture. Not just policy, culture.
When your #CustomerExperience policies aren't born out of an existing company culture, will A. Spend too much time trying to get people to stick with the policy. B. Rely too heavily on a carrot and stick approach to outstanding service. C. Create staff who will not be innovative
Policies without culture require too much policing. As a business owner, you do not have the time for that. It is cheaper & more rewarding to entrench a culture of amazing #CustomerExperience in every staff you hire. Give them the room to take initiative and watch them flourish.
Read 7 tweets
The advantage of video #timeline over static images is even if the #consumer is reluctant to scroll down, still the content would keep changing and keep influencing Users. Best for Niche #ecommerce Segment. The played video could be put in thumbnail history to search easily. #UX Image
Read 3 tweets

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