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Shruti Bhargava @shrutinha
, 8 tweets, 1 min read Read on Twitter
I know I keep on about the lack of humanity, but it’s just one ridiculous nonsensical decision after another. This is what happens when employees are...…
...expected to follow scripts, tick lists, meet perverse targets which function in isolation without consideration of impact or connection to other objectives / the whole system, and turned into automatons rather than human beings able to think & properly assess cases sensibly.
The ability to think is lost, and removed from the equation, in the mistaken belief this is reducing error.
This sadly has been the fashion across large organisations for the last couple of decades. But government bodies - local and national - have a tendency to unthinkingly accept such approaches more because others are doing it, it’s outside their expertise, & the heavy marketing...
...from external pushy opportunistic consultancies... (Let me balance that. Many consultancies are NOT like that, but get overlooked by the big outfits especially. Many small outfits / freelancers like me who have different motivations /ethics /care & are committed to...
..public service, with a lot of deep insight, skills and experience to offer)
Rant over. (Did not intend that!). Back to my tax return. 😟
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