It's NOT users, app devs, investors, or miners directly. And it's NOT any firm (though they may be paid by them).
They work FOR the *public good* that is Ethereum. They administer it, but it is all of the others who give it value.
And in ways that seek to 1) maximize broad benefits/end-use, 2) minimize broad harm, and 3) judiciously & transparently assign concentrated benefits (only if required to administer the good itself).
It requires exercising real judgement, making complex trade-off decisions.
Peaceful articulation of disagreement with decisions is part of that process.
If/when such failures occur, it's important that we all (as a holistic community) recognize & move beyond them productively.