@kroger A few weeks ago, I had great experience picking up groceries. I made a new online order on March 29 and was given an April 3 pickup time. Later, it was changed. Yesterday, the app said it would be April 9 in one place, April 10 in another. Now, it says April 9 or 11...
@kroger I called the store main number yesterday. I was forwarded to the Pick Up area. They presumed I had the wrong store until I read info from my confirmation email, including order number, and info from the app. They said I would get a call last night or today...
@kroger I realize this is a terrible time for us all, but I received no call. So, I called the store today and asked for the pick-up area and spoke with three different people. Finally, someone gave me the number for what they called “support services.”
@kroger It turned out to be the store’s main number. When I explained that I was told to ask for support services, they gave me an 800 number and said I should follow the prompts. I called the extension I presumed I needed and was told by...
@kroger ...automated message that due to high call volume, no calls were being taken. Again, I understand that we are in an unprecedented crisis and I know how hard all of you are working. But, there must be a way to track down the order so that..
@kroger ...I can get our groceries. I would shop in-store and usually do so a lot at Kroger. But I’m 66, have a heart condition and pacemaker, and asthma. I cannot risk going into the store at this time. Is there some way this matter can be resolved?
@kroger Thank you and God bless and protect all of your employees at this time. @KrogerNews
@kroger or @KrogerNews, could you please respond?
@kroger Now, on the Kroger app to cancel my order, I find that you claim the order has been completed and that my groceries were picked up, my charge card used! I never got the groceries because your app has been pushing out the date!
@kroger Per the advice of an outgoing message from Kroger's 866 number, I sent an email with documentation regarding this situation earlier today. Because of our skepticism that anything will be done and we'll be out money, I decided to call just to underscore that my email...
@kroger ...should be in the #PaymentSupport inbox. Fortunately, I'm able to do work while I hold, which has now gone on for 52 minutes.
