![](https://pbs.twimg.com/media/DSkmnswVAAMyWbm.jpg)
![](https://pbs.twimg.com/media/DSkmpGcUMAAs9ZZ.jpg)
![](https://pbs.twimg.com/media/DSknI4hVMAADuvu.jpg)
2. S&M has leveraged and is about inline with internet cos
3. R&D looks a little high as % of revs
4. G&A hasn't leveraged and is way too high
5. WTF is operations and support and why isn't it in COGS?
![](https://pbs.twimg.com/media/DSkn9ZKXcAUlQDF.jpg)
40% COGS
20-25% S&M
10-15% R&D
5-7% G&A
Which results in a 19% margin. But with Operations and Support not accounted for, totally changes steady state margins.
![](https://pbs.twimg.com/media/DSkpjaEW4AEj3zl.jpg)