Let's face it, Matatus dont particularly target those living in abject poverty, or the very wealthy living in the leafy suburbs..
Matatu cartels target those living where housing is "affordable", but Uber/private cars are untenable for most.
Of course, matatu will hike fares and blame govt for hiking petrol prices - all the while, the two are bedfellows.
So I never judge people in public transport who keep silent in the face of brutish behaviour. We have internalised abuse so much, we rarely speak up.