Thread by @HART_band

Hi @Ryanair. We travelled on Ryanair flight FR3556 on the 3rd of February from Stansted to Marrakech. Our luggage was lost. We have heard NOTHING from you about where it went. We've filled in all your forms. Just giving you right of reply before we have some press go live.

We lost over £2k of clothes, medicine and cosmetics had our holiday ruined. We had to buy all our clothes for a 5 day trip. I had an asthmas attack due to my life-saving medicine being aboard and I had to be hospitalised. If i I died I would have haunted y'all.

At Marrakech we waited 2 hours for the luggage but it never appeared. We went to the Swissport/RAK lost property service who said 'it was probably lost or delayed/it should be on the next available flight. We were given the reference number RAKFR11389 and a ticket number D3V9GQ.

We came back to hear the same the next day. And the day after that. You didn't call us, you didn't even pick up the phone when RAK tried to cal you. We were stranded in a foreign country and you did absolutely nothing.

When we got back to the UK we filled in all your forms. And tried to call you. Over 100 times. Some of the items lost in that case are irreplaceable. We've heard nothing back. I want to hear from a real person. Who can explain what happened and apologise.

And I want to know how much we're being compensated for all this. Oh, the case itself cost £40 just to HAVE IT ON THE FLIGHT. Which is one of a hell of an insult when YOU LOSE THE DAMN THING. You better be paying that back.

In summary, you lost £2k grand of irreplaceable stuff. Ruined my holiday. I almost died because of you. You haven't even been in contact with us. This was almost FIVE MONTHS AGO. #Ryanair

I've told everyone I know about our experience. But thought I'd tell #Twitter and a few journalists. Because the way we've been treated is disgusting. And you've done NOTHING about it.

We did receive this when we threatened to come to the lost baggage area at #Stansted to find our bag. We were told it was overflowing.

But that's the only actual human we've been able to speak to. So please don't ask me to fill in any more online forms. Or ask me to call another number that rings endlessly.

If you'd like a @Ryanair Lost Luggage Horror Story, which features me almost dying because of their negligence, please get in touch! That would be more than they've bothered to do @Independent @IslingtonTrib @thisismoney @WhichMoney @Londonist @ELAdvertiser @swreporter24

And just to pre-empt your bloody Twitter bot - yes we filled out the item compensation report - and the reported the item lost immediately.

PS. RIP HARAMBE etc.

Also (I'm just venting to the void now) @Ryanair entire customer service provision seems to be Twitter auto-reply bots, phone numbers that don't work, phone numbers that no one picks up, and email addresses that don't reply/work.

The moral of this story being: DON'T USE @Ryanair. EVER. EVER. I know it seems all cheap and you need a tan, but they're just NEVER, EVER worth it. Promise me you won't use them.