'Mediation: A New Era'
#mediation #debate #conference #panel
![](https://pbs.twimg.com/media/EBRRmwRUEAA9Xzs.jpg)
It's better to mediate online than to not meet at all = ODR good from an access-to-justice point of view.
ODR is useful when parties may need to be separated - e.g. domestic violence situations.
#mediation #odr #adr
Moderator Ban Jiun Ean points out that (asynchronous) ODR helps to overcome problem of timezones and jetlag.
It's important to understand what the customer wants.
Participate in IMI's biennial survey on mediation and the Singapore Convention at surveymonkey.com/r/IMI2019
#surveys #gpc #mediation
Eunice - "for the intake process at least, out of convenience to the parties", online fact-gathering can be used.
#ODR #mediation #ADR
But will people feel like they're talking to a robot, rather than to a human being?
Answer = what does the customer want?