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MANE Forum Session 3: Online dispute resolution for cross-border mediation

'Mediation: A New Era'

#mediation #debate #conference #panel
Eunice Chen: ODR can use synchronous (same-time) and asynchronous methods.

It's better to mediate online than to not meet at all = ODR good from an access-to-justice point of view.

ODR is useful when parties may need to be separated - e.g. domestic violence situations.
Asha Hemrajani - ODR = "improving access to justice". Online dispute resolution removes barriers with costs, time, geography. No need to travel, no need to pay for a lawyer for extensive periods of time.

#mediation #odr #adr
Tan Ken Hwee - "There WILL be disputes where you need to sit in the same room... but there may be other disputes where you can work it out online, even asynchronously."

Moderator Ban Jiun Ean points out that (asynchronous) ODR helps to overcome problem of timezones and jetlag.
Eunice points to IMI's Global Pound Conference as a fantastic way to gather information about user needs. Surveys provide surprising information - e.g. millennials aren't necessarily more pro-ODR than other audiences.
It's important to understand what the customer wants.
Want to learn more? You can dig into all GPC data, questions and reports on the IMI website

Participate in IMI's biennial survey on mediation and the Singapore Convention at

#surveys #gpc #mediation
Asha - "not every single case would be suitable for ODR, but I can't put my finger on a [specific genre of case]."

Eunice - "for the intake process at least, out of convenience to the parties", online fact-gathering can be used.

#ODR #mediation #ADR
Simultaneous translation via #ODR platforms can open up a whole new scope for conflict resolution - Ban Jiun Ean, panel moderator

But will people feel like they're talking to a robot, rather than to a human being?

Answer = what does the customer want?
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