It's incredibly hard to form a mental reconstruction (or hazard a few guesses) about why events are erroring when all you have are dashboards.
Instead of seeing some spikes and running through a library of guesses as to the cause, you just ask. Compare:
as you flip through dashboards one by one to check for data to support your hypotheses
(ok I sorta cheated, that's using bubbleup instead of iterating)
Is right in front of you.
It takes a little work to unlearn old habits. But new grads and people who haven't done hard time in ops tend to find it much easier and more intuitive than the old ways.