1. No one staff should be in charge of relations with your customers. Spread it. As the owner, also get involved in liaising with your customers so that the day the staff is unavailable or is fired, your business doesn't suffer.
1. Again, process is everything. Process may be boring and stifling but processes are the staying power of lasting organisations.
2. Have a rigorous financial management process. Fraud may be tough to completely eradicate but with a tight financial process, easier.
Udo diri unu.