A fun UX that’s arrived in only some Japanese taxis, for your edification:
Your back-of-seat ad display has a button saying Japan Taxi (name of app) in it. It has a QR code. The app has you register a payment method (during *one* taxi ride); you scan the bar code any time to pay
Your back-of-seat ad display has a button saying Japan Taxi (name of app) in it. It has a QR code. The app has you register a payment method (during *one* taxi ride); you scan the bar code any time to pay
This gets you the best part of the Japanese taxi experience (everything) with the best part of the US rideshare experience (no fumbling for a card and waiting for a receipt to print at end of ride).
“What about credit risk?”
Presumably they’ve calculated that a) this is Japan so credit risk is minimal and b) should someone have a transient payment failure in real time they just have you update your payment creds before the next trip ends (or stop facilitating payments).
Presumably they’ve calculated that a) this is Japan so credit risk is minimal and b) should someone have a transient payment failure in real time they just have you update your payment creds before the next trip ends (or stop facilitating payments).
I can’t underemphasize the printed receipt piece: a large portion of habitual cab users are salarymen who are traveling on the company’s yen, and even though a contactless payment takes 200ms a receipt dance takes 30-60s plus.
This is a UX that a US city could adopt for its cabs *if* US users could be convinced of the value proposition “I will happily give any cab driver preauthorization to debit my CC for whatever *without telling me in advance* because *of course* you can trust a cab driver.”
