@WorkFearlessly Why is so much of the writing on #PsychologicalSafety just a re-hash of Google’s research and of the works of @AmyCEdmondson? We need more original research. Here’s my small contribution. 1/
“To build #PsychologicalSafety, try #Trust.” @AmyCEdmondson. I’m working on a meta-analysis on #Trust and #PsychologicalSafety, aimed at potentially finding a theoretical model for the development of #PsychologicalSafety in a group. 2/
Even though #Trust != #Psychologicalsafety, it is a necessary but not sufficient pre-condition for it, and looking at the scientific research into #Trust gives us many useful insights into #PsychologicalSafety 3/
#Trust: ‘‘confidence that [one] will find what is desired [from another] rather than what is feared.’’ (Deutsch, 1977) #Trust is the intersection of a person’s hopes and their fears (Simpson, 2007) #PsychologicalSafety 4/
#Trust is the currency of our human interactions. We do not trade in information or emotions, no, the amount of information we give, or the amount of emotions we show, is dependent on the trust we have for the other. #PsychologicalSafety 5/
#Trust is like the interest on a bank account. It takes a long time to accrue, and it can be lost quite quickly. Once lost, though, trust is very difficult,or even impossible to regain. #PsychologicalSafety 6/
#Trust is a latent dyadic construct that defines a set of behaviours and expectations between the two members of the dyad (Simpson, 2007). It is not necessarily bi-directional. #PsychologicalSafety 8/
#Trust is a personal (contextual & dispositional) attribute (P), and #PsychologicalSafety is an environmental attribute (E), which reminds us of Lewin's equation Behaviour B = f(P, E), and brings up the question of... 9/
...how (if possible) can we define the interaction operator (e.g. ",") between P and E? #Trust #PsychologicalSafety 10/
Considering contextual & dispositional aspects, I would extend Hardin's (2003) example to read "In this context/situation/environment, I trust you to do X", ... #Trust #PsychologicalSafety 11/
...which of course increases the number of components under consideration to 4: the truster, the trusted, the (in-)action, and the interaction context. This is where #complex group dynamics enters the picture. #Trust #PsychologicalSafety 12/
#Trust and #PsychologicalSafety (or any attributes of culture) are derivative properties of the social system, emerging as a result of the self-organisation process. As such, they cannot directly be manipulated... 13/
Which is why you can’t send management away on a leadership training and expect that to change company culture. #Trust #PsychologicalSafety 14/
You must create an environment that enables #Trust and #PsychologicalSafety , and monitor how things evolve. Increase positive tendencies, disrupt negative ones. Some basic old #Cynefin techniques. 15/
Rules and norms stifle #Trust, because people cannot gauge whether a reaction is done out of a transformation of motivation, or because the response is expected or required according to the rules. (Holmes, 1981). #PsychologicalSafety 16/
#PsychologicalSafety is not based on affection, it is based on #Trust. Affection, if at all relevant, is argueably the second derivative of the self-organisation process. 17/
If I know that I can #Trust you, and I feel comfortable being around you, I might begin to like you more - depending on our interaction context, of course. #PsychologicalSafety 18/
BTW this tweetstream was inspired by @Abebab and her awesome threads. 19/
