We've learned that if it isn't someone's job to care about some X for a rather minor X, like say onboarding flow for a web application, that the level of organizational understanding of X will be very bad and decisions will often tend to be suboptimal.
The magic word for this in tech is DRI: directly responsible individual.
You would think, for very, very important Xes, the relevance of which to the organization is obvious, that organizations would naturally have a DRI for X.
You would think, for very, very important Xes, the relevance of which to the organization is obvious, that organizations would naturally have a DRI for X.
You know that line in Mario? "Sorry Mario, your princess is in another castle."
Sometimes every castle thinks the princess is in another castle.
Sometimes every castle thinks the princess is in another castle.
