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Patrick McKenzie @patio11
, 3 tweets, 1 min read Read on Twitter
Hey Internets: if you ever find yourself telling your customers “You will have to dispute that payment with your financial institution.” at scale, please take a deep breath, go read your processor’s docs about disputes, and then unmake that really really bad decision.
I can envision a scenario for telling one abusive customer asking for a refund “Look, we’re done here; take it up with your bank.” but if you’ve got it in your core payment flow that is a catastrophically bad decision.
I am not kidding, Internets. Do not do this. Do not do this. You will get fired as a customer by your payments processor. That is *not* the worst thing that can happen. Do not do this.
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