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There have been questions and concerns about accounts being locked because of age restrictions. We wanted to let you know what happened here, and what we’re doing about it. 1/6
We recently made product changes tied to new privacy laws (GDPR) and became aware of accounts that were set up by people when they were younger than 13. We didn’t expect this. 2/6
These accounts were automatically locked, and we created additional confusion by sending messages to people saying that they’re still under 13 (when many are now older) and need to close their accounts. 3/6
Our rules don’t allow anyone under 13 to Tweet or create a Twitter account so we’re working on a technical solution to delete those Tweets, and allow the impacted account holders to continue on Twitter. 4/6
In the meantime, we’re reaching out to people impacted with options to unlock their account and continue to use Twitter. Instructions from us will come during the coming week. 5/6
We apologize for the confusion and the inconvenience, and will continue to work to serve you better. 6/6
