#UPDATE on Smile Communications service outage. At an arbitration meeting between Smile Communications & Eaton Towers held at UCC, the meeting resolved administrative issues that recently affected the delivery of communication services to Smile customers.
See details below...
See details below...
In an arbitration meeting between the two Smile Communications and Eaton Towers (infrastructure provider), it was agreed to reconnect all Smile sites that had been previously switched off to the benefit of all stakeholders concerned & this was done even before the meeting ended.
The parties to the arbitration agreed to sign a temporary addendum to allow re-connection and service restoration pending conclusion of the ongoing negotiations for a new service provisioning agreement.
Smile Communications undertook to settle outstanding obligations and that the statutory notice issued by Eaton Towers be withdrawn. This position will allow Smile to resume service to its customers as they await conclusion of the main agreement.
Thanks to the parties involved for reaching an amicable solution that serves all concerned. UCC remains committed to investigate and arbitrate matters relating to communication services and taking action to drive the development of a robust communications sector in Uganda
