In "Subtle ways to bork SaaS subscriptions", I present to you:
1) Pro-rate a customer's account to adjust their billing day for SaaS company's convenience.
2) Remaining invoice is 36 cents.
3) Don't charge b/c uneconomical below 50 cents.
4) Disable login for unpaid invoice.
1) Pro-rate a customer's account to adjust their billing day for SaaS company's convenience.
2) Remaining invoice is 36 cents.
3) Don't charge b/c uneconomical below 50 cents.
4) Disable login for unpaid invoice.
Your billing logic provider of choice may have an option to automatically disable accounts if they are in a negative subscription status. You should *almost always* turn that of, and disable only after multiple automated attempts to recover followed by at least one human review.
What kills SaaS companies? Churn. Easiest way to churn an account? Locking them out of the service and hoping they organize to send in a support ticket to unlock their account.
