I run 3 accounts with @gtbank -been banking with GTB for over 15yrs, one account with @FirstBankngr for 8yrs, & one with @UBAGroup for just 9months.
I can confirm that none of these banks have a terrible, inefficient & insensitive process like UBA.
Short thread.
I can confirm that none of these banks have a terrible, inefficient & insensitive process like UBA.
Short thread.
Starting from the point of opening the account, my experience was terrible. I put out this tweet after then.
They made calls from the HQ here & there & apologised for inconveniences, but as is often the case with Nigerian institutions, they only cured the symptoms & left the cancer.
The branch remained rude, attempts to go to other branches showed same mess, except for Gbagada express.
The branch remained rude, attempts to go to other branches showed same mess, except for Gbagada express.
I opened my account with my COMPLETE documents, only for them to freeze my account after a payment was made,to tell me my documents were not complete.
My docs were probably lost,& a hush hush account opened. No attempt to contact me to inform me. Only to hang my money for DAYS!
My docs were probably lost,& a hush hush account opened. No attempt to contact me to inform me. Only to hang my money for DAYS!
It is a fraud for @UBAGroup to open accounts that are incomplete, refuse to contact the customer, then hold on to the money for several days while keeping the customer stranded!
This is 2018. Get young, smart & polite staff! Redesign your processes.
Fix your damn bank!
This is 2018. Get young, smart & polite staff! Redesign your processes.
Fix your damn bank!
