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4 tweets,
2 min read
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1. For 2019, on top of the promise I’ve been keeping for over 10 years, I promise to take EVERY chance when given a 0-10 scale with a long answer box to give some scathing criticism of 11 pt scales, meaningless metrics, & offer ideas to create meaningful ones. #measurewhatmatters
2. Maybe my notes will make it to people who care & maybe we’ll get to talk about what matters to them, their org, & their teams by figuring out what they do know. #measurewhatworks #measurewhatfails
3. Maybe I’ll get to talk to people who can take those ideas on what to measure & how to measure it that can tie them to departmental & organizational vision. #measurewhatittakes
4. Maybe they will change how they look at their customers, employees, products, & services then return to the original measurements and see what worked, what didn’t, & what was a surprise so they can bake the good into everything they do. #measurethefuture
