, 3 tweets, 1 min read Read on Twitter
Good question just asked:

"Why didn't the Superhuman team anticipate this reaction?"
query.news/s/superhuman-r…
I put a pretty objective take in the answer on our site, but there is a subtler issue I think is hard to imagine if you've never tried to get something new off the ground:

In the early days, you're so worried about lack of usage, it's almost impossible to imagine abusive usage
"What if people use this for ill?" is one of those first-class problems you get the right to worry about when you start to become successful. But there's no specific day when you get a notification saying "OK now you have to worry about this."
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