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Part of me wonders whether SMS isn’t a superior comms channel for government messaging simply because there is so much less surface area to screw up.
If the character budget isn’t enforced by the technology then the entire org chart will get shipped in every communication, particularly any communications which will be reviewed when doing budgeting or headcount for next year.
“Wait a second, did you ever... ?”

Yes, when this was my business, I had a few government clients on small scales and pitched a few agencies on larger scales.
You would be surprised, or not, how many different flavors of “If you are not in X office at 9:00 AM and we really don’t mean 9:08 AM, there will be very negative life consequences for you” exist at all levels of the government in the US.
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