Thread by @lisariemers

Changing the entire world is hard but making a better #DigitalWorkplace helps improve our working world. @KurtKragh kicking off #IntraTeam20 #EuroDEX

@KurtKragh How do we make it simpler rather than adding complexity?How do we deliver tools to the front-line staff who need it the most?
How do we deliver more in a way that is easier and simpler than what we did last year? @james_steptwo #EuroDEX #IntraTeam20

So @james_steptwo says #intranets aren't sexy (I beg to differ) though he's not afraid of using the i-word #EuroDEX #IntraTeam20

Where are we at with our #intranet and where do we want to get to? #IntraTeam20 #EuroDEX

We've all had a #DigitalWorkplace in our organisation since email. So what's a great one like?
✅Usable
✅Seamless
✅Productive
✅For work
#IntraTeam20 #EuroDEX

DEX gives senior leaders something they can be passionate about #IntraTeam20 #EuroDEX

It's not about passion in *this room*.

It's about recognising the importance of supporting an org's people - making employee experience as important as that of the customer or service user

The #DEX vision is best described in stories. You need a narrative to help sell your vision.

Personas and user journeys can help drive your #DigitalWorkplace strategy

Dream big, deliver often.

Nice reminder rounding off a rousing keynote @james_steptwo #IntraTeam20 #EuroDEX

Some depressing stats @elsua - $330bn cost of employee burnout each year.

Technology can't solve our problems.

But data can show us how dysfunctional we are. And ask the tough questions.

Some interesting stuff @panagenda on using data to build stories #IntraTeam20 #EuroDEX

Mail, meetings and managers - 3 necessary evils of today's workplace?

Expose the dysfunction in your organisation.

Use your analytics to see which teams need interventions on emailing outside office hours?

V interesting case for #data @elsua
#IntraTeam20 #EuroDEX

#MSTeams can be like your org's new silos.

Who are your hyperconnected people?

How do you visualise that and break down silos?

How do you know if your adoption is working?

Interesting use of smarter working dashboard showing Teams vs Mail. #IntraTeam20 #EuroDEX

Teams is where you work.

ESNs are where you learn.

Teams default to private.

ESNs are open. People can challenge your ideas. And work out loud. And share their expertise.

Conversations are the new way to get work done.

Use data to see how healthy that ESN is

What do I want analytics to help me with?

What are my use cases?

What do I care about? What stories can I tell?

Don't get hung up on the metrics. It's easy to game the numbers.

Where are my users? What is valuable? What isn't?

Nice advice @elsua #data #analytics

Map your pain points.
Then how your new ways of working can help that.
Make benefits tangible and real for people.

And be patient. And persevere.
@elsua #IntraTeam20 #EuroDEX

You need to master the art of persuasion.

What guidance can you offer people to influence their ways of working?

It's about guiding people to make good decisions with their digital tools.

Rules impose on other people's ways of working.

@elsua #IntraTeam20 #EuroDEX

People love to own their shit.They don't like working out loud.

Show them good examples of collaborative content. Help model good behaviours.

People share a lot of shit content. Show how it can work well and help them be better!

Enjoying @elsua tips on adoption #IntraTeam20

Most intranet projects take 18-24 months and have nothing to show in the first year according to @jesperby #IntraTeam20 #EuroDEX

I've played Jesper's Intranet Governance Game before and now we're talking RPGs - put yourself in Jill's shoes and design what she needs on her #intranet homepage. Big Gamer Energy and I'm here for it #IntraTeam20 #EuroDEX

Read about making a hi-fi intranet prototype byjesper.com/2019/09/25/the… and go to xcoffee.nu and see for yourself! Nice work @jesperby #IntraTeam20 #EuroDEX

McDonald's in the Nordics has 85,000 job applications a year, & 10% recruitment rate.

They believe building a good digital employee experience is #1 way to be an attractive employer.

Workforce is young, impatient & will delete apps that aren't intuitive first time
#IntraTeam20

Fascinating and fast app-based recruitment and onboarding at McDonald's in the Nordics - prospective employees upload a video of why they want to work there #IntraTeam20 #EuroDEX

Employee experience platform is the future at ING
✅ Valuable
✅ Personal
✅ Actionable
✅ Frictionless
✅ Smart
✅ Accessible
✅ Sustainable
✅ Measurable
✅ Cost efficient
#IntraTeam20 #EuroDEX

Big congrats to The Lego Group for picking up the @IntraTeam #IntraTeamPrisen 2020

While the benchmark didn't score as highly as the runner up, Velux, user feedback scores were much higher!

✅ Strategy and governance
✅ Content
✅ #DEX

#IntraTeam20 #EuroDEX

Apparently people have an emotional connection to their intranet. Possibly more like a marriage of convenience, but a relationship all the same #IntraTeam20 #EuroDEX

Do away with assumptions-based decision-making and listen to your users #preach #IntraTeam20 #EuroDEX

Some good Numbers to show success on LegoWeb - and these numbers helped convince the deniers that the new site is A Good Thing #IntraTeam20 #EuroDEX

It's Day 2 (or 3, depending when you started) of #IntraTeam20 #EuroDEX and @KurtKragh is summarising yesterday's sessions. Nice roundup @ninanikolaisen about using storytelling to sell #DEX

Next we have Claus Kjeldsen on the future of work.

In the old days you could make good money being a futurist - now you can Google megatrends.

Megatrends is a long, steady path of change which is already happening.

#IntraTeam20 #EuroDEX

Short term vs long term - organisations need the correct focus and perspective.

Are orgs using the technology to improve the right things?

Are we putting our digital tools to work in the right context to improve our #DEX?

#IntraTeam20 #EuroDEX

Are we sabotaging our own success?

Insisting on doing everything through the right channels? Monologuing at our colleagues? Deferring to committees? Haggling over precise definitions?

#IntraTeam20 #EuroDEX

No company can be sure they'll still be around in 10 years.

Kodak is still around but is a very different organisation to the one making camera film.

How can we support our organisations to transform?

#IntraTeam20 #EuroDEX

From chain of command to (new to me term) #wirearchy leveraging the power of community - organisations are evolving into, or growing out of, new structures and ways of working.

#IntraTeam20 #EuroDEX

Be world class at what YOU do. And use your network to find the world-class people you need to deliver the outcomes you need.

#IntraTeam20 #EuroDEX

Omg @ninanikolaisen has just shown us THE most Extra #O365 portal launch video and I love it and hate it #IntraTeam20 #EuroDEX

Who are your priority people? How do you make sure your important users are those at the centre of your #DigitalWorkplace? @ninanikolaisen says that project people are her priority Personas

A nice example of an employee-focused app to help people take notes in situ - with over 8500 reports created to date @ninanikolaisen

#IntraTeam20 #EuroDEX

Sometimes the benefit isn't directly related to #DEX - @ninanikolaisen saved £££m on hosting which helped pave the way for other improvements

#IntraTeam20 #EuroDEX

Turning Sarah’s persona needs into the Project Panel product, which unites many systems.

#product #personas #IntraTeam20 #EuroDEX

At COWI @ninanikolaisen wants to make their digital services so good people don't want to use #ShadowIT

Interesting "extranet" use case for working with customers and external users

#IntraTeam20 #EuroDEX

"We want to disrupt the business as little as possible. We want everyone to know about new features without being impacted by what Microsoft say is the biggest SharePoint migration in the world.

130,000 project sites - and about half of them (data-wise) are active."
#IntraTeam20

Go live 1: front page, biz support, org sites.
New project sites are created on O365.
All O365 projects get Teams.

Go live 2:
Community sites with Yammer

Project sites will be moved, and users will have access to both.

#IntraTeam20 #EuroDEX

During the transition users have links to both sites. Project divided into chunks of "how much we can migrate each weekend" with comms sent accordingly @ninanikolaisen
#IntraTeam20 #EuroDEX

Front row seats (definitely not to heckle) @Wedge talking about #ContentDesign for a better #DigitalEmployeeExperience #IntraTeam20 #EuroDEX

Content design is about writing content which meets user needs, based on evidence.

Ask your employees, ask your customer service team, your HR business partners, your analytics.

All assumptions need testing, and some need smashing

#IntraTeam20 #EuroDEX #ContentDesign

Do a discovery to uncover new ideas at the beginning, not at the end.

Do enough research to know the problem, write user stories, write job stories, and define your acceptance criteria.

@Wedge #IntraTeam20 #EuroDEX

Nice skeleton @Wedge #NotAEuphemism
1. Lay out bullets
2. Reorder from must - to nice to know
3. Consider sub-headings
4. Draft a title

#IntraTeam20 #EuroDEX

IntraTeam Prize runners-up Velux sharing their #DigitalWorkplace journey.@CSkjaeran #IntraTeam20 #EuroDEX

Factory people have taken to Yammer faster than MS Teams as it's open and easier to pick up. Some nice Yuse cases here 👇#IntraTeam20 #EuroDEX

Be patient, adoption takes time.
Get to know your people - if you don't know what drives them, how can you reach them?

#IntraTeam20 #EuroDEX

Velux take good care of their community managers:
✅ Daily knowledge sharing on Yammer
✅ Regular online training
✅ 2-day on-site seminar to build capability and share their expertise
#IntraTeam20 #EuroDEX #CommunityManagement

Workshop content included:
Balancing global and local
What tasks do you do?
What are you looking for?
How to understand the infrastructure (but don't go into too much detail)

#IntraTeam20 #EuroDEX

Velux made a consistent hub navigation as global navigation is not yet available

#IntraTeam20 #EuroDEX

Listening to @heather_ia talking about putting employees at the heart of your #DEX

#IntraTeam20 #EuroDEX

The line between #DEX and employee experience is blurry, but interlinked

#IntraTeam20 #EuroDEX

Make sure your #DEX work looks at the broad employee life cycle context.

Zoom out, see where it fits.

Zoom in, how can you improve moments in the process.

#IntraTeam20 #EuroDEX

Look at specific moments:

-what do they think, and feel?
-what does it look like today and where do we want to be - and how will we get there?

#IntraTeam20 #EuroDEX

Take time to connect your #DEX objectives with those of your organisation - it works both ways at Thomson Reuters

#IntraTeam20 #EuroDEX

Look up, down and across to make your #DEX objectives align with your org and your people #IntraTeam20 #EuroDEX

You need to know who owns the system you have a problem with, to get a solution to the problem. How can we help people get the support they need? #IntraTeam20 #EuroDEX

Engage with people around the organisation - #DEX affects every support team

#IntraTeam20 #EuroDEX

Some brilliant practical tips to take away from @heather_ia to make sure you don't just get back to the day-job post conference #IntraTeam20 #EuroDEX

How can we help build empathy for our people?

Building a team responsible for #DEX strategy with professionals from a range of backgrounds can help tech teams better meet organisational needs.

I'm one of the empathetic techies @elsua 😁

V nice session @heather_ia

#IntraTeam20

Strategic hand-waving @james_steptwo and practical, useful observations @susanhanley as #IntraTeam20 wraps up

#EuroDEX

Tremendous conference, well done @KurtKragh and team!

#IntraTeam20 #EuroDEX