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Many #customerservice problems can be solved by providing a time frame.

The problem will be resolved in 3 days.
We'll call you back in 30 minutes.
We'll send an email by 5pm.
Your payment will be done in 2 weeks.
Our website will be up in 24 hours.
Many #customerservice problems can be solved by consistent communication.

We're just calling to give you an update.
We're still attending to your issue.
This is the status of your payment.
The job is about 50% complete.
Many #customerservice problems can be solved by an apology.

We're genuinely sorry.
We messed up and take responsibility.
We understand and will do better.
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More from @subomiplumptre see all

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Subomi
@subomiplumptre
Let me trouble you.
When we were younger, we were taught that scripture contained everything we needed to know about God. It became a formular of sorts. We input the right scripture and just the right amount of faith to get what we want. If we don't get it, then we are the problem, not God.
Through scripture we were told we could also predict God's actions.
Read 9 tweets
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Subomi
@subomiplumptre
If someone doesn't want to be with you, there's nothing you can do. As nice and as resource enabled as God is, until I made a conscious decision to develop a relationship with him, there was nothing he could do.
As long as people think you're an option; as long as they don't NEED you, you don't have an intimate relationship yet.
I use the word NEED deliberately. I need God. That's why I prioritise him. See ehn, if the world wants to scatter it can, but those minutes I spend everyday talking to God are essential. I depend on those conversations to shape my life. So God is woven into me. He's not an option
Read 6 tweets
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Subomi
@subomiplumptre
I'm on the Board of an interesting company. Three years ago, it started a new business with nothing but a compelling idea and tons of reputational capital.
I witnessed how it is possible to flesh out a product idea live, while running the business. The structure was built as the need arose. Unsure if this was dumb luck or a strategy. A little bit of both, I think. A lot of hard work was involved.
The experience forever changed my perception of how companies are built.
Read 3 tweets

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Kristen LaFrance
@kdlafrance
In the last 65 days, Bombas has sent me 24 emails. 23/24 were 100% product or sales based.

That's roughly one PRODUCT #email every 2.5 days for the last 2 months.

I opened 3/24 (mass opened all today for image) and clicked on 1/23.

This is dangerous.

<thread>
Email marketing is a commodity for DTC brands.

As a solid benchmark: about 30% of #DTC brands revenue should be coming from email marketing.

💸💸💸
If you’re running $10 mil a year in revenue and email is driving 30% (or has the potential to drive 30% of your revenue), that’a $3 million asset. 😱

It needs to be treated as such.

First stop: Protect your list, focus on engagement.

👇
Read 18 tweets
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Gnoll 🐺
@gnollio
Ok, tired of working on crypto finance software for the day. Gonna do something fun for next 48 hours. This thread will be live tweets as I work on @ramijames EOS Chess challenge. Goal to have finished by Thursday at 5 PM UTC. Starting now ...
@ramijames Just created LAMP cloud server.
@ramijames Just bought domain ChessEOS.com because that's whacha do in the EOS dev community. Pointed it to server. Waiting for DNS to propagate.
Read 94 tweets
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themuellerreport
@muellerreport19
Report On The Investigation Into Russian Interference In The 2016 Presidential Election
Volume I of II
Special Counsel Robert S. Mueller, III
Submitted Pursuant to 28 C.F.R. § 600.8(c)
Washington, D.C.
March 2019 #MuellerReport #ReadTheMuellerReport #TweetTheMuellerReport
End of Page Volume 1: Russian Interference #MuellerReport #ReadTheMuellerReport #TweetTheMuellerReport
@SenBlumenthal @SenatorCantwell @RepChuck @GKButterfield @RepWalterJones
End of Page #MuellerReport #ReadTheMuellerReport #TweetTheMuellerReport
@JimInhofe @RepJoseSerrano @RepGilCisneros @gracenapolitano @RepJerryNadler
Read 3079 tweets
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themuellerreport
@muellerreport19
Report On The Investigation Into Russian Interference In The 2016 Presidential Election
Volume I of II
Special Counsel Robert S. Mueller, III
Submitted Pursuant to 28 C.F.R. § 600.8(c)
Washington, D.C.
March 2019 #MuellerReport #ReadTheMuellerReport #TweetTheMuellerReport
End of Page 1 / 448 #MuellerReport #ReadTheMuellerReport #TweetTheMuellerReport
@RepFrenchHill @RepSamGraves @RepAndreCarson @RepKinzinger @RepMichaelGuest
End of Page 2 / 448 #MuellerReport #ReadTheMuellerReport #TweetTheMuellerReport
@RepMichaelGuest @ChrisVanHollen @SenThomTillis @RepDelBene @RepJeffries
Read 2867 tweets
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Richard James
@RichJamesBits
I have reached a whole new level of #PISSEDOFF.

I didnt think such a #dark and #scary state, or level, could be reached. It may top 12-14-17's causation. It's. That. Bad. So, I've prepared a statement...

docs.google.com/document/d/1_J…

#PascoSheriff #HaveYouAllNoShame @CigarCityBeer
Dear @FBI,
I must implore you ask your colleauges in @FBITampa to help research this new level of #PISSEDOFFNESS. As locals, they may offer a special indepth knowledge of this new level I have reached. This is not fair & law enforcement must #investigate. No one deserves this.
This is my #apogee of #Pissedoffness.
If #motherfuckers & #tears werent a noticable level.
If #HUSH or #INTIMIDATION tactics being deployed didnt strike a chord.
If #EVIDENCE, PROOF, or 30k Bonds didnt #WOW YOU.
If posting mom with no shred of investigatable value wasnt enough...
Read 463 tweets
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Eketi Edima Ette
@eketiette
Are you one of those people who's looked back on 2017 and convinced yourself that you haven't achieved anything? Worried about catching up with your mates who seem to have done much better?

Let me tell you a story about #time.

A thread 👇
A long #time ago, back when I was about twelve or thirteen years old, my parents travelled to Uyo.

Before leaving, my mother asked me to prepare Edikang ikong soup so she and my father would eat when they returned.
When I was finished with the soup, it was supposed to look something like this:

*photo credit: waiter foodies.
Read 32 tweets

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