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Many #customerservice problems can be solved by providing a time frame.

The problem will be resolved in 3 days.
We'll call you back in 30 minutes.
We'll send an email by 5pm.
Your payment will be done in 2 weeks.
Our website will be up in 24 hours.
Many #customerservice problems can be solved by consistent communication.

We're just calling to give you an update.
We're still attending to your issue.
This is the status of your payment.
The job is about 50% complete.
Many #customerservice problems can be solved by an apology.

We're genuinely sorry.
We messed up and take responsibility.
We understand and will do better.
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