Thread by @RohanIrvine

Next up is Nova Franklin: Championing Inclusive Research.
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Nova is going to talk to us about Social Exclusion
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Nova will draw on her experience working with different groups of people.
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1. Getting in front of the right people.
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How to recruit the right people
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The 4 week lead time before starting your research will give you enough time to get great recruitment.
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While you can use specialist recruiters, let them know as early as possible.
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If you're struggling with recruitment you can try phone calls. You will lose some important context but it can still be super valuable.
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Building and maintaining trust and respect.
What's the context of the words you're using to describe people?
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Be upfront about what you're doing, why you're doing it and what you think the impact would be. Be honest about it.
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You're not an expert, you're there to listen to their experiences.

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Be empathetic and thank them for sharing difficult stories and opinions.
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When someone tells you a difficult story be real with them, it can often be cathartic to people when they have an opportunity to have someone really listen.
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Take what you hear in your stride. Keep a poker face.
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Tailor your approach to suit your audience.
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Be flexible
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Thanks Nova!
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Q from me: When do you know when to bail from an interview or a project?
A: Interview I'm reluctant, participants can leave whenever. Project, if you can't get recruitment, I put deadlines for recruitment to be done.
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Q: What's the incentive amount?
A: $70/hour
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Thanks Nova! Lunch time now :)
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