Thread by @UNILAG_EFIWE

Pictures from the ongoing @showglassltd's #ShowglassCSBMT training happening at Mosesola House, Allen Avenue

Branding Marketing, Customer Service and Customer Relationship Management are the key focus of #ShowglassCSBMT program

Recognizing needs and filling up the needs with customer satisfaction is key to efficient brand building

#ShowglassCSBMT

Constant evolution in relation to customer needs is key in remaining relevant as a brand

#ShowglassCSBMT
@showglassltd

Change. Evolution. Improvements in Consumer Service. Brand Marketing.

What to consider in developing your brand

#ShowglassCSBMT
@showglassltd

In making/converting a buyer a customer, there's a journey/process:

1. Awareness
2. Consideration
3. Decision
4. First Sale

#ShowglassCSBMT

To keep a customer happy, there are no two ways about it.

You've to make conscious efforts to be CUSTOMER-CENTRIC

You must understand what they actually want

#ShowglassCSBMT

Be personal and intentional.

-Ask personally as opposed to constantly giving them forms to fill

-Understand their needs

-Evolve to accommodate and satisfy these needs

#ShowglassCSBMT
@showglassltd

KEYPOINT: ALWAYS VALUE CUSTOMER FEEDBACK

Customer Retention Strategies:

- Customer Experience
- Integrity
- Care
- Community
- Reward

#ShowglassCSBMT
@showglassltd

It's not just enough to make money.

Make a customer happy!

#ShowglassCSBMT

@emma_dele: Customers have the luxury of getting mad.

You as a professional do not possess that luxury.

Your customer is KING

#ShowglassCSBMT
@showglassltd

@emma_dele: Customer Service is a thankless yet beautiful job.

#ShowglassCSBMT
@showglassltd

@emma_dele: Learning point for Customer Service professionals:

- Take Responsibility
- Watch Your Words
- Act Now
- Be Flexible/Treat each situation on each own merit/Nothing is cast in stone

#ShowglassCSBMT
@showglassltd

Pictures from the #ShowglassCSBMT by @showglassltd

Oya meet the new @SHOWGLASSLTD ambassador

#ShowglassCSBMT

@emma_dele: What you say to a customer is important, how you say itvis equally as important, if not more important!

#ShowglassCSBMT
@showglassltd

Structure and Integrity are key to a sustainable business.

#ShowglassCSBMT
@showglassltd