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3 tweets,
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I wish that companies and/or their CMSes were sophisticated enough to categorize their customers as email people or phone people and make offers accordingly, because there are companies that I love which give me lots of phone person offers and, reader, I am not a phone person.
I know enough phone people to feel like I understand why it makes a lot more sense for a phone person to offer to jump on a quick call at my convenience, it will only take 2~3 minutes, whereas writing a 3 paragraph email feels to them like it will take maybe half of Tuesday.
But in addition to "my convenience" seeming to always be at like 4 AM once the schedule Tetris is over with, the mental overhead and wind up / wind down for a phone call takes enough time to write/action 20+ similar issues over email.
