Understanding these is necessary to tackle discussions about the responsibility of tech companies in such tragic events. 2/17
We all want "a better Internet". But this can't be a "more Internet = better Internet". Who are you building that Internet for? Who benefits from it and who suffers? 4/17
This gets at the crux of the issue. Many Internet "conduit" companies frame their day-to-day operations under the guise of Neutrality. 5/17
So every day that they do their regular work they ARE being a content arbiter. Not just days they decide to pull the plug. 6/17
Same stuff. Yes - great, you work w gov'ts & care about Rule of Law. 8/17
"Cloudflare is not a government. We have been successful as a company, which has given us a market share such that every day we make determinations about what content is good and bad." 9/17
Setting aside the question of whether you aren't a content provider, which is questionable, see @suusreport 10/17
Gas: You don't see our pipes so we can't give you consistency in our policies for explosions. Soz.
Oil: well, leaks happen, no transparency about why tho.
Electricity: yeah outages happen, whoops. 11/17
"You can't simultaneously be David and Goliath". 13/17
Wait, so you do moderate content? I am confused now. 14/17
Clue #2: Don't kid yourself, you police content every day. It's your biz. Be explicit about it. 16/17
Clue #4 + 5 + 6: Stop abdicating responsibility by framing your services as neutral.
It's unconvincing - it might legally cover you for now but it's not a longterm strategy. Take responsibility for what you believe & enable.